I develop machine learning models to create value for internal and external customers by predicting the most impactful areas for employee talent and the best ways to engage with customers.- built custom scikit-learn components for model interpretability, ensemble modeling, and categorical feature support across other libraries- designed software APIs for intuitive and consistent user experiences- engineered hundreds of features for developing holistic models related to customer engagement, churn, and employee impact- built streamlined, scheduled data pipeline in Python and Snowflake to enable key analyses and serve as a foundational dataset for many ML models- instilled software engineering best practices around code quality, documentation, source control, and modularity- as an early adopter, brought experience with modern tools like polars and DuckDB for dataframe work, Vega-Altair and hvplot for interactive visualization, and asynchronous query execution to enable rapid exploratory analysis- taught colleagues new frameworks and methodologies to develop their skills and impact

• Built valuation algorithm to quantify model improvements for a $3.5M model upgrade• Enabled faster iteration and deeper insights from a production ML ranking model by designing and streamlining modular components for data pipelines and model evaluation• Developed, launched, and managed cross-functional partnership program yielding over 2x growth and generating $1M in incremental value• Built ML pipeline for unstructured text data, enabling rapid diagnosis and response to trending issues in customer relations• Upskilled colleagues through trainings on visualization, documentation, and software engineering practices• Optimized performance of dozens of SQL queries in Snowflake to accelerate analyses

- Analytics emphasis (Data Science) with Information Systems minor- Two-year, full-tuition scholarship recipient; the highest university-level scholarship for academic excellence (Presidential Scholarship) - Taught ~50 MBA peers programming fundamentals through a 4.5-hour custom-developed interactive Python course- Wrote web scraping algorithm to collect and analyze product-level data from 6,300 grocery stores from a representative sample across the United States. Generated over 130,000 rows of data in 4 hours

Led biweekly review sessions on course topics, helped students understand programming concepts, and improved the course to make its content more relevant and accessible to students.- Trained over 150 students in Visual Basic for Applications (VBA) programming by designing a custom curriculum including 9.5 hours of interactive instructional videos

Built, from the ground up, a Power BI data model and report delivering a comprehensive view into the impact of foreign exchange fluctuations on revenue (actual and forecasted).• Focused on user-centered design principles to create an elegant, app-like experience in the report to intuitively guide users through any level of analysis• Optimized data retrieval using SQL; reduced records to process by 99.9% (from over 20M to around 14k)• Implemented well over 50 custom calculations in DAX to provide rich insights• Developed data model from the ground up by integrating over a dozen data sources, including SQL Server, web APIs, and custom tables (function-defined) for enriching details and drill-down capabilities• Learned DAX and Power Query M to perform advanced calculations and transform source data• Nearly eliminated maintenance needs through detailed in-report documentation and simple drop-down selections for data refreshes• Created and delivered 3-part introductory programming course (VBA)• Prepared intern peers with analytical skills through my custom-developed Foundational Skills Excel training workshop

Final of four, six-month rotations in a Leadership Development Program; responsible for project management of strategic engagements.• Mentored 100+ people worldwide in advanced Excel analysis & programming• Guided initial direction of $500M project by identifying themes across 175k+ comments using machine learning tool and Excel automation• Solved pain points for 500+ stakeholders through development of automated tools built into Office programs (VBA)

Third of four, six-month rotations in a Leadership Development Program; responsible for creation, improvement, and distribution of strategic metric reporting to chief leadership team.• Generated expected cost savings of $325k through sustainable process improvements (VBA scripts)• Produced qtrly. CEO report 20% faster (record time) by simplifying and automating modeling process in Excel and SAP• Achieved 30x faster delivery of performance metrics by understanding stakeholder needs and data flow; $35k value added• Increased productivity across six teams by mentoring colleagues in data analysis techniques

Second of four, six-month rotations in a Leadership Development Program; responsible for supporting the operations of the North American mid-market salesforce with ~1,000 employees.• Resolved 700+ customer challenges, contributing to estimated $15M in additional revenue• Empowered sales org. to achieve lowest dissatisfaction costs in 6 qtrs. (~$1M difference) through customized coaching• Added $50k+ in value by streamlining reports (4x faster); designed Power BI dashboard (DAX) for insight into cost drivers• Recognized among top 5% of 50 peers for influential performance in two-year competitive rotational program• Created SVP’s all-hands presentation to audience of 1,000; entrusted to repeat each qtr.; trained team on techniques

First of four, six-month rotations in a Leadership Development Program; responsible for analyzing compensation performance of hundreds of salesmakers across the North America sales teams.• Enabled $60M potential savings by designing SQL Server-based report for mgmt. to ensure fair compensation practices• Simplified performance management of 2,500+ sales reps by creating intuitive statistical analyses for executives• Improved onboarding experience for 25 new-hires by utilizing customer insights to plan and lead week-long conference

- Cultivated sought-after analytical skills in dozens of students by coaching them in advanced Excel techniques

- Solved customer pain points, reduced errors, and saved hundreds of employee hours per year by developing a unified system for registering and welcoming visiting recruiters.Details: - Developed a system that generates cost savings of $2,000+ per year - Created 4.5 hours of in-depth training videos with clear reference documentation to onboard new hires - Facilitated relationship-enhancing interactions between faculty and recruiters to prepare and promote BYU students in job placement - Trained two new hires, preparing them to continue expanding and improving the role - Built multiple Excel VBA projects for automating various role processes

• Led cross-functional effort to benefit 100s of employees by creating and deploying automated approval workflow• “See a need, fill a need,” was my motto as I solved business challenges by leveraging my network and collaborating with others

- Researched global market trends, compiled relevant information, created business plans for launch of services in various countries, coordinated team efforts and weekly meetings