• Assuring accurate and timely delivery of SOCAN's reproduction rights repertoire to licensees including META, Amazon, HFA/MLC, and YouTube.• Handling Five9 phone calls and email inquiries to provide outstanding service by educating potential users on copyright requirements and qualifying license requests when needed.• Generating invoices and licenses for over $1M in synchronization and pay-as-you-press licenses annually.

• Assisted in the on-boarding of new SOCAN Reproduction Rights client catalogues, as well as the continuous maintenance of existing repertoire through CWR ingestion, member services emails, and Epicor cases.• Researched and updated domestic and international works in conflict with third parties such as CMRRA.• Focused on clearing high-earning or VIP client catalogues in suspense, especially as royalty distribution periods neared.

Media agency specializing in music and sound - providing recording, mixing, mastering, additional instrumentation and arrangement, programming, editing, original and commissioned productions, immersive audio, interactive sound, and consultation services to independent artists, brands, labels, and content creators around the world.

Provided a personalized consultative service to develop and maintain professional relationships with prospective students interested in studying at Trebas Institute. Communicated sales feedback and developed advertising strategies with the marketing team. Liaised with Admissions, Finance, and Student Services departments to enroll students.Responsibilities:Inbound Recruitment- Managed customer service and the sales process, from new lead to closed opportunity in salesforce.- Responded to inquiries by communicating product knowledge over the phone and by email.- Lead tours and demonstrations for on campus visitors interested in studying Music, Film, or Management. - Hosted virtual and in-person Open House events leading up to every intake. Industry Outreach- Represented the Audio Engineering and Entertainment Management departments at the Canadian Music Week conference.- Developed relationships with high school guidance counsellors, to establish a presence at post-secondary fairs, and nurture referrals. Marketing & Sales Development- Reported sales data and lead feedback for the improvement of advertising strategies.- Supported the digital marketing team by reviewing copy and ensuring accuracy of information related to course curriculums.- Met with upper management regularly to review performance, set growth targets, and discuss the development of new products and initiatives.

Developed policies and training workshops at the University’s Electronic Music Studio to support Faculty of Music staff and Jazz Ensemble students in the installation, use, and maintenance of specialized audiovisual production equipment.

Coordinated the development and execution of an experiential marketing campaign designed to promote the new Hazelnut Spread M&M’s candies, and an integrated social media contest in partnership with Live Nation at 4 music festivals and 12 concerts across Canada.Responsibilities:Executional Support- Contributed to project planning by coordinating logistical details in the lead up to each event.- Travelled onsite to assist/lead set-up and tear-down as well as management of field staff during major activations- Gathered activation metrics and developed program wrap reports for management and clients.Vendor & Partner Relations- Sourced and managed vendors for the creation of marketing collateral and key activation elements such as tents, uniforms, photo booths, promotional giveaways, etc.- Provided consistent communication with vendors, partners, and the client to ensure activation details were shared and expectations/deliverables were made clear.- Managed vendor payment, ensuring invoices were submitted and paid on-time.Field Staff Management- Worked with the Staffing Team to source, train and manage all field staff.- Provided constant communication and direction for field staff, to ensuring expectations were set and client deliverables were met. Budget Management- Contributed to budget management by tracking vendor invoices and ensuring vendor payment were issued on-time.- Ensured expenses were submitted on-time each month and tracked to support budget reconciliation.

Worked as part of a small retail marketing team to coordinate bookings, track supply logistics, and train staff in order to execute and report on over 5,000 retail alcohol tastings in Canada for the world's largest producer of spirits and a key producer of beer.Responsibilities:Logistic Support- Coordinating the purchase, packing, and delivery of supplies leading up to weekly in-store tastings.- Called every store to confirm tasting bookings, product stock, and gather feedback from management.- Sourced additional supplies and branded displays for premium tasting events. Field Staff Management- Worked with our staffing partner to source brand ambassadors. Prepared and presented training documents.- Provided constant communication and direction during activations to ensure expectations were set and client deliverables were met.- Travelled on-site for mystery shopping, and additional support when needed.Reporting- Gathered and consolidated KPI data related to brand ambassador interactions, number of samples served, and bottles sold weekly.- Curated photos of brand ambassadors, tasting booths, and competitor insight to be submitted to client.

Encouraged with and guided the public through branded experiences designed to strengthen customer-product/service relationships and to achieve a variety of other marketing objectives. Represented brands such as Mott's, Pizza Pizza, Renée's, Sanissimo, Summer Fresh, Skip The Dishes, Fisherman's Friend, MBNA, Circle K, and Cadillac Fairview at a variety of activations across Ontario and Quebec.Tasks and projects:• Used new age promotional strategies to engage directly with consumers, influence large audiences, and strengthen the customer-product/service relationship.• Embodied the corporate identity of the company being represented in appearance, demeanor, values, and ethics to improve brand awareness.• Coordinated staff to run a frictionless event and ensure sample, coupon, and premium goals are reached.

Winter Park, FL based Famined Records is an independent record label focused on metal/hardcore/alternative music. Founded in late 2010, Famined Records has since developed a roster of 23 artists and entered into an exclusive, worldwide distribution agreement with Victory Records.Tasks and Projects:• Worked as liaison between artists and label to complete scheduling, publicity, and budgeting tasks.• Contributed to the direction of the label by reviewing submissions, scouting performances (live and online), and initiating communications with independent artists.• Oversaw the completion of musical projects and recruitment of third parties’ help (i.e. producers, engineers, booking agents, press outlets, etc.).

The Department of National Defence (DND) works to fulfil the Canadian government’s mission of defending Canadian interests and values while contributing to international peace and security. DND is the largest federal government department in Canada with over 29,000 civilian employees and more than 93,000 members of the Canadian Forces located across the country and abroad. Tasks and Projects:• Participated in the development and implementation of a GCconnex communications strategy for ADM(HRCiv)• Headed business process redesign initiatives involving the student hiring process and translation prioritization for the Blueprint 2020 working group. • Drafted and published new content on the Defence Team Intranet while consolidating and renewing outdated information.

The Canadian Air Transport Security Authority is a Crown corporation mandated with protecting the public through effective and efficient screening of air travellers and their baggage. CATSA's goal is to provide a professional, effective and consistent level of security service across the country, at or above the standards set by Transport Canada.Tasks and Projects:• Drafted content to be published on social media, company-wide intranet, quarterly newsletter, and corporate website. • Monitored the web using Newsdesk Media and Google Alerts to create and distribute a daily news summary. • Transcribed interactions between the public and CATSA's Client Satisfaction group for ATIP (Access to Information and Privacy) purposes.

CENX provides Service Orchestration solutions that automate lifecycle management of Carrier Ethernet/IP services. By harnessing the power of big data analytics, automation, and leading-edge virtualization and web technologies, service providers, data centers and enterprises can accelerate time to revenue, visualize services end-to-end, and assure inter-carrier performance.Tasks and Projects:• Created, published, and monitored content through HubSpot including landing pages, electronic direct mail, blog posts, tweets, and sales lead lists.• Audited the performance of the corporate website, social media, and electronic direct mailing using HubSpot and Google analytics to create concise monthly reports.• Designed marketing collateral such as slide decks, banners, and employee profiles for the corporate website, social media, presentations, trade shows, and career fairs.

Agriculture and Agri-Food is the department of the government of Canada with responsibility for policies governing agriculture production, farming income, research and development, inspection, and the regulation of animals and plants. Tasks:• Completed the monthly corporate MasterCard reconciliation and tracking to ensure proper financial record keeping. • Verified approximately 400 request forms for Career Milestone, Retirement, and Instant Awards.• Managed the Awards and Recognition Outlook mailbox• Digitized and archived all 2012-2013 reconciliations for ATIP (Access to Information and Privacy) purposes• Created in depth reports to highlight the top suppliers of Instant Awards in recent years• Reviewed PeopleSoft profiles to determine employees eligible for Career Milestone Awards in2015-2016• Wrote instructions for future students to verify award request forms