Ryan Wilson Email & Phone Number

Newark, DE, US

Newark, Delaware, United States

CY '24 - President & Secretary / CY '23 - Secretary / CY '22 - PresidentThis is an elected position for my HOA where I lead a volunteer team that oversees the upkeep of our community infrastructure. We also work with local officials to keep our residents informed of community developments, improve safety and well-being in the area, and raise concerns that.

Newark, Delaware, United States

As PM, I own the core NMS and focus on product adoption with a roadmap aimed to make SevOne software easier to deploy, upgrade, support, integrate, and perform better at scale than our competitors.

Wilmington, DE

Lead a team of Dedicated Support Engineers responsible for a post-sales support contract in excess of $2M/year with exceptional customer satisfaction.

Wilmington, DE

Provided Tier1/2 support to customers of SevOne NMS. Regularly achieved exceptional customer satisfaction, response time, and case closure volume despite tackling some of the most complex escalations.

Newark, Delaware, United States

This was an elected role where I learned the basics of HOA and community management and lead a volunteer team through one term.

Project Management, Intro to Bioinformatics, Ethics in Bio-Technology

Washington D.C. Metro Area

• Provided instantaneous secure audio and visual worldwide communications in a high paced work environment for the President, Vice President, First Lady, Secret Service, National Security Agency, and supporting elements.
• Monitored and reported movements of 946 personnel and associated equipment valued at 200 million dollars on worldwide operations, which enabled effective mission control.
• Ensured reliable communications paths for Air Force One and Air Force Two mission flights by coordinating inter-agency conferences and testing.
• Coordinated, monitored, and restored critical communications and computer systems.
• Trained and mentored new personnel ahead of schedule, increasing manning capability.
• Technical skills used: Microsoft OS and Enterprise Applications, SharePoint, HTML, VTC, trouble ticket submission, help desk, PC and network troubleshooting.

Assignments: USS Kearsarge and White House Communications Agency

USS Kearsarge(LHD-3): Norfolk, VA

• Trained and supervised a team to perform communications work center tasks.
• Maintained accountability for Communications Security (COMSEC) equipment and devices and keying material with zero discrepancies.
• Controlled account and Exchange access for all users on the SCI LAN.
• Instructed personnel to maintain communications equipment and antennas, resulting in constant mission readiness.

USS Kearsarge(LHD-3): Norfolk, VA

• Planned, implemented, and maintained the ship’s critical secure voice and teletype communication channels.
• Streamlined preparation of emergency action messages resulting in increased reactionary time.
• Handled communications cryptologic devices’ loading and operation.
• Adhered to established maintenance schedule for shipboard antennas and communications equipment.

Bachelor Of Science, Computer Studies, Bioinformatics

1st year of M.S. in Biotech-Bioinformatics.

Bachelors Of Science, Computer Studies, Summa Cum Laude

Minor in Computing. Completion date: 16 December, 2012.

Associates Of Arts, Computer Studies, Graduated With 4.0 Gpa