Ryan Parker Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

As a Manager Project Management with ECI Software Solutions, I empowered a high-performing team of service project managers spanning multiple divisions and products, ensuring seamless execution and delivery while consistently meeting or exceeding defined targets. Participated in the strategic development and establishment of a new Project Management Office (PMO) organization, driving alignment of project methodologies, best practices, and resources across the company. Mobilized collaborative, cross-functional teams in the development and execution of strategic initiatives, fostering collaboration and communication across various departments and divisions to drive successful and timely project outcomes.► Mentored and developed a team of project managers, enhancing skills and capabilities and fostering a culture of continuous improvement and excellence in project management practices► Accomplished a 15% decrease in project backlog count within 6 months of stepping into the role► Worked cross-divisionally to enable scheduling of resources by project coordinators, leading to a 60% reduction in time to SOW delivery► Played a pivotal role in defining and implementing standardized project management processes and tools, resulting in increased efficiency, reduced project delivery times, and an organized project plan► Improved project portfolio management by establishing key performance indicators (KPIs) and implementing reporting mechanisms to provide real-time visibility into project status and performance► Spearheaded cross-training of team members between divisions to empower collaboration

Austin, Texas Metropolitan Area

As a Training Implementation Manager with ECi Software Solutions, I championed a dynamic team of multiple software training specialists accountable for overseeing the comprehensive training and implementation process of all new and converting business customers onto one of ECI's proprietary business management E-commerce platforms. Deployed team to handle multiple professional service projects sold as an aftermarket service to existing customers.► Took on a pivotal role in the management and oversight of a large-scale mass conversion project, successfully migrating +200 SMB business customers from the older Britannia platform to the go-forward Red Falcon platform in three years► Instituted a comprehensive onboarding and training program for new hires within the Red Falcon organization while also creating and maintaining all training materials► Earned a consistent satisfaction rating of +95% on post-training surveys► Sparked a 97% YOY increase in total professional services revenue delivered by the team, including a 10% increase in recurring monthly revenue taken live► Deployed a range of training techniques, including live group webinars, personalized one-on-one phone training with individual clients, on-site training sessions, and classroom presentations at ECI's annual Connect conference► Achieved a team utilization average of 94% based on time-tracking stats

Austin, Texas Metropolitan Area

As a Lead Trainer with ECi Software Solutions, I governed training and implementation processes for all software products within ECI's Distribution Division, including Red Falcon, Britannia, and DDMS. Partnered with product management and utilized requirement gathering to ensure that all training curricula met customer business needs.► Co-designed and refined new training processes across multiple systems while providing direct support to various customer accounts► Collaborated in designing and conducting seminars on inventory management, EDI order processing, pricing models, profitability management, and marketing strategies

Austin, Texas Metropolitan Area

As an E-Learning Instructional Design Specialist with ECi Software Solutions, I orchestrated the internal process of training internal support team hires and trained new client accounts on using ECI Red Cheetah's proprietary business management E-commerce platform. ECI acquired Red Cheetah in June 2013.► Applied a self-motivative approach to create and maintain over 300 interactive training videos and associated E-learning modules, covering a wide range of software offerings► Trained all newly signed accounts on the setup, accounting sync, and usage of the Red Cheetah ERP platform, guiding through the go-live process to transition to support► Conducted one-on-one training, led conference seminars, and managed follow-up assignments and documentation. Topics included inventory setup, EDI order processing, consumer pricing models, profitability management, and marketing/selling strategies

Austin, Texas Metropolitan Area

As an Account Manager with Red Cheetah, I provided front line support and "red carpet" service to hundreds of assigned clients, whose daily operations of their office supply dealerships rely heavily on Red Cheetah's proprietary business management/E-commerce platform. I functioned in this support and consultative role for 2 years before being promoted to the role of training specialist. Responsibilities during this time included:► Built and managed trusted relationships with business owners and their representatives by learning their SOPs, developing creative solutions, and providing ongoing support of the Red Cheetah software platform.► Provided feedback in an advisory role on all aspects of my clients' B2B reselling operations, including inventory maintenance, order processing, consumer pricing models, profitability management, marketing, and selling strategies.► Troubleshooted technical issues and maintaining detailed documentation thereof using our internal support journal and ticketing system.► Assisted in software revision design planning as well as QA testing prior to and after launch of new features.

Austin, Texas Metropolitan Area

As an Assistant Store Manager with Trans World Entertainment, I trained, supervised and motivated associates to achieve sales goals. ► Maintained of product inventory, floor merchandising, and pricing► Assisted with record keeping and store loss prevention► Promoted customer loyalty through quality service, product suggestions and membership sales► Handled payroll and prepared daily bank deposits and associated paperwork► Experience working in a fast-paced, high pressure retail environment

Austin, Texas Metropolitan Area

As a Support Technician with teleNetwork, I resolved customer issues regarding connectivity, peripheral compatibility and standard software usage questions for 20+ internet service providers. Experienced working in a fast-paced, high pressure call center environment