Ryan Potter Email & Phone Number

United Kingdom

· Communicate with customers to gain an insight into their needs; set objectives in line with requirements, such as scope, content, timings and budget; plan work schedules and deadlines to meet the agreed needs; configure systems to meet the customer requirements to be fit for purpose· Conduct analysis to identify areas for improvement and put forward recommendations to enhance processes· Mitigate any risks by conducting regular reviews, tracking, reporting and escalation· Conduct training for customers and ensure transfer of knowledge so that User Guides are fit for purpose· Design and document test cases, with full coverage from user stories and acceptance criteria. Ensure inclusion of testing for both positive and negative scenarios· Utilise expertise to review and sign off Train the Trainer content and delivery plan

Basingstoke, England, United Kingdom

· Communicate with customers to gain an insight into their needs; set objectives in line with requirements, such as scope, content, timings and budget; plan work schedules and deadlines to meet the agreed needs; configure systems to meet the customer requirements to be fit for purpose· Conduct analysis to identify areas for improvement and put forward recommendations to enhance processes· Mitigate any risks by conducting regular reviews, tracking, reporting and escalation· Conduct training for customers and ensure transfer of knowledge so that User Guides are fit for purpose· Design and document test cases, with full coverage from user stories and acceptance criteria. Ensure inclusion of testing for both positive and negative scenarios· Utilise expertise to review and sign off Train the Trainer content and delivery plan

Basingstoke, England, United Kingdom

· Gained insights into customer needs, analysed and translated findings to produce documentation highlighting customer requirements· Established effective relationships and collaborations with internal and external stakeholders to address key business issues and opportunities· Cooperated with the creation of the Solution Design Document and project documentation· Ensured standardisation and compliance by preparing user guides, and delivering training for customers· Supported with functionality by managing all systems testing such as UAT· Provided support in relation to handover to BAU and Customer Success, worked closely with the teams to deliver a seamless experience for the customer

Holborn - Field Based

· Leading a team of coaches to deliver training programmes for all components of the new workforce management system (Kronos) to the 29 stores in the Southern region· Providing a well serviced environment for all waves of training, ensuring carefully planned schedules and informative content for trainer delivery· Implementation of new system ensuring smooth transition process and functional support structure· Fully conversant with workforce management principles and store operations, transferring that knowledge through the business transition process· Addressing any new system adoption issues with the store manager and colleagues, identifying solutions and implementing resolutions where appropriate

Holborn - Field Based

· Directly delivering training for all components of Kronos to 60 stores from multiple regions· Successfully meeting all training objectives and demonstrating strong leadership skills· Commended on specialised project training course delivered to regional Operations Manager and a regional HR Manager· Co-ordinated and managed the training environment in partnership with the centrally based deployment and training design teams· Delivered specific training across several releases, providing detailed progress updates and reports of implementation and issues for audit purposes

Field Based

· Provided training to department managers from regional stores on the new Electronic Point of Sale (EPOS) system· Provided comprehensive training on the new Electronic Point of Sale system (EPOS), ensuring seamless migration to the new system and solving any issues quickly and efficiently· Regularly visited stores to audit progress of system migration, logging any defects or difficulties, resolving where possible and documenting for improvement:

Waterlooville, Portsmouth

· Assisted with the opening of a multi-million pound new store in Waterlooville· Selected for “Department Manager in Training” Academy course· Delivered to all KPI’s and provided the highest standards of customer service· Ensured colleagues’ legal and mandatory training was completed· Interviewed external candidates to boost recruitment in store· Responsible for 30 direct reports & deputised for department manager when required

Fareham

· With 10 direct reports, delivered training programmes, departmental KPI’s and customer service for the produce department

Fareham

Full time role with responsibilities for code control, merchandising processes, general store maintenance and customer service.

Entry Level Certificate

Entry Level 2 in Speaking and Listening in Mandarin Chinese

Education record

A-Level Business Studies

Education record

Level 3 Extended Diploma in Applied Science (Forensic Science)

Gcse'S

English Literature ∙ English Language ∙ Maths ∙ Physical Education ∙ Statistics ∙ Core Science and Additional Science ∙ Certificate.