• Carry out investigations for divisional errors attributed to weight and balance records • Establish and organize projects to mitigate weight and balance divisional errors for above wing and below wing agents • Lead groups of frontline agents in championing safety and gathering best practices for carrying out job functions successfully • Draft divisional communications to 15,000+ agents across Delta global network related to error mitigation, best practices to follow and safety

• Contributed to and helped lead projects for systemwide baggage transfer, cargo position loading, internal shadowing, WDR error mitigation and systemwide communications that have contributed to over 2M in cost savings.• Project manager for new station startups (Cape Town SA, Papeete French Polynesia, Etc.)• Led station startup meetings and calls with numerous departments to ensure successful station rollout• Assisted and improved the process for aircraft customer service on a wide range of issues and projects

• Manage and create projects that align with continuous improvement for International/Domestic Cargo and Global ULD division.• Compile and analyze large data to ensure goals are being met and compliance is instituted.• Manage communication, inventory, revenue yields with over 100 stations across the world.• Create directives and action plans to ensure there are no disruptions within Delta Cargo’s equipment supply chain.

• Lead cargo areas for yard / warehouse / cooler / mail build up and break down • Lead ACS operations areas for baggage transfer and build up • Contribute to a variety of tasks including air-waybill manifestation, adhering to strict timelines, compliance with pallet and container builds

• Created, drafted, & edited web pages and articles for clients. • Reviewed documents efficiently for grammatical errors and clarity.• Formatted posts to make them aesthetically pleasing and professional on websites.• Created content for marketing purposes with law firms, doctor offices, and technology companies.

• Conduct keyword research and competitor research.• Carry out SEO projects for clients that includes site auditing, content checking, title and description review, keyword research and placement, linking, page indexing, GSC utilization for websites, Google Analytics analysis, and more.• Grow websites domain authority and CTR through digital campaigns.• Produce SEO based copy & SEO structured pages to bolster user experience and rank on SERPs.• Skills include data analysis, google analytics, excel, google search console, SEO, copywriting, Wordpress, keyword research, content marketing, affiliate marketing, and SEO-based writing.

• Draft, edit, and publish creative marketing content for 100’s of clients. • Ensure that proper research is being conducted on a variety of different industries to meet content goals.• Managing projects with quick turnaround times and ensuring client satisfaction.

• Established English teaching service for numerous students in person and remotely. • Taught students of a variety of different levels English as a Second Language courses ranging from toddlers to seniors. • Created lesson plans and course curriculums.

• Assisted team with researching how political leaders advance within the upper tier of the Chinese state apparatus.• Analyzed and sourced data using excel. • Analyzed articles and sources in Mandarin Chinese.