Intelligent Devices GroupState and Local GovernmentInfrastructure Solutions GroupState and Local Government, K-12, Higher Education, HealthcareResponsible for delivering solutions in the SLED segment with an emphasis on solutions from End-Point Devices to Server-Storage-Networking-Solutions. Champions the innovative power of our products to make large enterprise organization more productive, collaborative and transformative. Utilizes deep industry experience, the ability to identify, cultivate, and close net new business, and expertise working with C-level.

Executive Leadership Team – Partners with division director team, providing strategic and tactical plans to address technology and business needs. Forecasts and tracks a $17.1 million departmental budget and expenses. Contract and Vendor Management Team – Manages team responsible for negotiating over 80 agreements and renewals for software, hardware and professional services - resulting in a cost savings of 5%-10% against the department budget. Director of vendor management team responsible for monitoring service level agreements with IT vendors while identifying partnerships and collaboration opportunities.Business Relationship Management Team – Developed and implemented an IT Service Management Business Relationship Program. Manage sales and account representatives for 20 City Departments and elected officials with a focus on aligning IT-Business strategy with customer needs.Innovations and Technology Training Team – Oversee the direction of business analysts responsible for proof and trial with new technologies at the desktop and mobile workspaces. Establish rollout and outreach programs for technology solutions and projects, focusing on improving usability and reducing costs. Asset Management Team – Direct employees responsible for inventory, tracking, and reporting the status of all IT assets across the organization, including licensing. Manage deployment specialists who procure and support over 2,400 systems across the organization.

Account Management - Maintain constant contact with key clients to develop service offerings and answer customer needs. Coordinate activities for client budget planning to include services provided by our company. Manage onsite staff performance and deliverables. Business Development - Develop relationships with key business executives and stakeholders in the entrepreneur and startup landscape. Develop marketing and rollout plans for new products, including an Entrepreneur networking and collaboration website.

Technology Project ConsultingProcess Improvement

Stakeholder Management - Project experience with the ability to interpret the business unit's ideas, technical requirements, and senior management's direction and translate them throughout the project team; experience as a business analyst, with business process evaluation, requirements documentation, business case development, and testing scenarios.Vendor Management - Managed vendor evaluation, selection, and coordinate activities. Lead contract negotiations. Developed, negotiated, and maintained the project Statement of Work.Budget Management - Determined and managed project budget. Monitored vendor performance and approved invoice payments. Established payment schedules based on deliverables and milestones.Scheduling - Built, monitored, and maintained project plans. Assigned, monitored, and directed tasks to team leads and project resources. Coordinated with other resources and projects with dependencies linked to the project deliverables.Risk Management - Maintained and coordinated risk lists and issue logs. Facilitated project team meetings to update project status, identify issues, and mitigate risks. Lead project sponsor and stakeholder meetings.Presentations and Reporting - Prepared and submitted weekly or monthly reports to management regarding the status projects. Prepared and delivered presentations regarding project status and vision to executive management, project sponsors, oversight committees, and others as needed.Business Analysis - Defined projects at concept phase and presented business case to management. Coordinated business process documentation through the use of business analysts. Managed the project and system requirements definition and established acceptance criteria with the customer.Project Lifecycle - Managed projects through all phases including definition, analysis, development, data conversion, testing, training, and implementation, with both Waterfall and Agile methodologies.

Stakeholder Management - Project experience with the ability to interpret the business unit's ideas, technical requirements, and senior management's direction and translate them throughout the project team; experience as a business analyst, with business process evaluation, requirements documentation, business case development, and testing scenarios.Vendor Management - Managed vendor evaluation, selection, and coordinate activities. Lead contract negotiations. Developed, negotiated, and maintained the project Statement of Work.Budget Management - Determined and managed project budget. Monitored vendor performance and approved invoice payments. Established payment schedules based on deliverables and milestones.Scheduling - Built, monitored, and maintained project plans. Assigned, monitored, and directed tasks to team leads and project resources. Coordinated with other resources and projects with dependencies linked to the project deliverables.Risk Management - Maintained and coordinated risk lists and issue logs. Facilitated project team meetings to update project status, identify issues, and mitigate risks. Lead project sponsor and stakeholder meetings.Presentations and Reporting - Prepared and submitted weekly or monthly reports to management regarding the status projects. Prepared and delivered presentations regarding project status and vision to executive management, project sponsors, oversight committees, and others as needed.Business Analysis - Defined projects at concept phase and presented business case to management. Coordinated business process documentation through the use of business analysts. Managed the project and system requirements definition and established acceptance criteria with the customer.Project Lifecycle - Managed projects through all phases including definition, analysis, development, data conversion, testing, training, and implementation, with both Waterfall and Agile methodologies.

Stakeholder ManagementVendor ManagementBudget Management SchedulingRisk ManagementPresentations and ReportingBusiness AnalysisProject Lifecycle

Systems TrainingBusiness Case DevelopmentUse Case DevelopmentDesign DocumentationEnd User Support

Account Management - Managed customer relationships for several venue accounts on the east coast, including NC State University, Duke University, East Carolina University, Daytona International Speedway, The Pilot Pen Tennis Tournament, and other large venuesVenue Management - Developed and implemented crowd management plans, including ticket sales, ushers, and security operations; recruited, trained, and supervised account managers and staff

Venue Management