Ryan Chong
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Ryan Chong Email & Phone Number

Sr. Director Digital Service and Support at Rogers Communications
Location: Markham, Ontario, Canada 11 work roles 2 schools
2 work emails found @rogers.com 3 phones found area 416 and 844 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 3 phones

Work email r****@rogers.com
Direct phone (416) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Rogers Communications
Role
Sr. Director Digital Service and Support
Location
Markham, Ontario, Canada
Company size
28543 employees

Who is Ryan Chong? Overview

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Quick answer

Ryan Chong is listed as Sr. Director Digital Service and Support at Rogers Communications, a company with 28543 employees, based in Markham, Ontario, Canada. AeroLeads shows a work email signal at rogers.com, phone signal with area code 416, 844, and a matched LinkedIn profile for Ryan Chong.

Ryan Chong previously worked as Sr. Director Digital Service & Support at Rogers Communications and Director, Digital Support & VA (Virtual Assistants) at Rogers Communications. Ryan Chong holds Executive Mba, Digital Transformation from Mcmaster University.

Company email context

Email format at Rogers Communications

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{first}.{last}@rogers.com
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AeroLeads found 2 current-domain work email signals for Ryan Chong. Compare company email patterns before reaching out.

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Profile bio

About Ryan Chong

I am a seasoned digital professional who is driven by the pursuit of combining business objectives &customer needs with technology to create the ultimate customer experience. Geek that moves mountains to innovate and drive results.

Listed skills include Telecommunications, Cross Functional Team Leadership, Customer Experience, Mobile Devices, and 23 others.

Current workplace

Ryan Chong's current company

Company context helps verify the profile and gives searchers a useful next step.

Rogers Communications
Rogers Communications
Sr. Director Digital Service and Support
Markham, ON, CA
Website
rogers.com
Employees
28543
AeroLeads page
Company profile
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11 roles · 28 years

Ryan Chong work experience

A career timeline built from the work history available for this profile.

Sr. Director Digital Service & Support

Current
Rogers Communications

Toronto, Ontario, CA

  • Lead Virtual Assistant program to build performance of chat, messaging, voice bots & agent assistive technology.
  • Manage the Digital Channels for Self Service & Support across the Digital eco-system of web, mobile apps and 3rd party platforms
Mar 2023 - Present

Director, Digital Support & Va (Virtual Assistants)

Rogers Communications

Toronto, Ontario, CA

  • Improved performance of the Virtual Assistant (Chat Bot) program to exceed operational efficiency targets
  • Defined a new digital support strategy and executed transformation to significantly reduce operational costs
  • Lead creation of new value model to translate efforts across Digital to impact to budget
Oct 2019 - Mar 2023

Director, Digital Self Service

Rogers Communications

Toronto, Ontario, CA

  • Lead high performing Digital Product Managers across multiple cities and teams into a collaborative and highly engaged department
  • Worked across company divisions to create and execute a joint digital road-map for self-service that spans across multiple platforms and supports multiple lines of business
  • Successfully blended work-streams operating in different methodologies (agile, waterfall & hybrid)
  • Improved MyRogers & Fido My Account apps from 1.5 to 4+ star ratings across iOS & Android stores
  • Lead Digital component of key projects across the company and how they come to life across website, app and digital eco-system
  • Evolved Digital Service products into highest volume touch-points with leading customer satisfaction
Jul 2017 - Oct 2019

Senior Manager, Mobile Consumer Digital Channels

Rogers Communications

Toronto, Ontario, CA

  • Lead rebuild of My Rogers and Fido My Account Apps from project inception, business case development, technology selection, design, development through to deployment and maintenance.
  • Managed Digital Product owners and responsible for team with over 30 Technology Professionals
  • Coached direct & non-direct report team members into a collaborative unit.
  • Responsible for the launch of Roam Like Home product’s mobile optimized website, which encompasses the full customer enrollment experience and real-time customer support. Emerged as the Travel category’s top digital.
  • Lead a continuous improvement by agile work stream with a focus on adding customer-centric features.
  • Spear headed transition of the product development from Waterfall methodology to Agile.
Sep 2014 - Jul 2017

Manager, Mobile Strategy

Rogers Communications

Toronto, Ontario, CA

  • Transformed My Rogers app from early days of serving a single product into the go-to digital channel for support on Rogers full suite of products & services.
  • Built the strategy for Rogers mobile optimized website. Evolved from a restrictive platform to responsive web/mobile design for improved customer experience across all screens.
  • Managed the road map for the My Rogers app.
Sep 2013 - Sep 2014

Experience Manager, Strategy - Self Serve

Rogers Communications

Toronto, Ontario, CA

  • Lead multiple projects to build self-service functionality & increase adoption
  • Accountable for wireless self-service portfolio.
  • Transformed e-mail confirmation portfolio to be mobile friendly and consistent across service channels.
Oct 2010 - Sep 2013

Senior Process Analyst

Rogers Communications

Toronto, Ontario, CA

  • Reported on metrics to an executive audience
  • Deep analysis of factors impacting company KPIs
  • Ran continuous improvement projects to reduce operational costs
Oct 2007 - Nov 2010

Rogers Business Solutions Technical Support Consultant

Rogers Communications

Toronto, Ontario, CA

Oct 2001 - Oct 2007

Canon Canada Representative

The Alea Group Inc
  • Demonstrated Canon Products at a retail level to increase sales
  • Trained and evaluated store employees
1998 - 2001 ~3 yrs

Data Entry Clerk

The Karom Group
1999 - 2000 ~1 yr
Team & coworkers

Colleagues at Rogers Communications

Other employees you can reach at rogers.com. View company contacts for 28543 employees →

NC Noelia Confesor Noelia Confesor Colleague at Rogers CommunicationsToronto, Ontario, Canada, Canada View → HA Huseyin Adanir Huseyin Adanir Colleague at Rogers CommunicationsMississauga, Ontario, Canada, Canada View → LR Lea Richardson Lea Richardson Colleague at Rogers CommunicationsDuluth, Georgia, United States, United States View → CR Celia Ramnarine Celia Ramnarine Colleague at Rogers CommunicationsCanada, Canada View → MH Mike Hardie Mike Hardie Colleague at Rogers CommunicationsBarrie, Ontario, Canada, Canada View → EO Esemwenere Osa Esemwenere Osa Colleague at Rogers CommunicationsBrampton, Ontario, Canada, Canada View → KJ Kerry Jarret Kerry Jarret Colleague at Rogers CommunicationsCanada, Canada View → UB Usma Bahgat, B. Eng Usma Bahgat, B. Eng Colleague at Rogers CommunicationsToronto, Ontario, Canada, Canada View → MS Md Shariful Islam Md Shariful Islam Colleague at Rogers CommunicationsSt John’s, Newfoundland And Labrador, Canada, Canada View → AH Allan Huang Allan Huang Colleague at Rogers CommunicationsBrampton, Ontario, Canada, Canada View →
2 education records

Ryan Chong education

Executive Mba, Digital Transformation

Mcmaster University

Information Systems

George Brown College
FAQ

Frequently asked questions about Ryan Chong

Quick answers generated from the profile data available on this page.

What company does Ryan Chong work for?

Ryan Chong works for Rogers Communications.

What is Ryan Chong's role at Rogers Communications?

Ryan Chong is listed as Sr. Director Digital Service and Support at Rogers Communications.

What is Ryan Chong's email address?

AeroLeads has found 2 work email signals at @rogers.com for Ryan Chong at Rogers Communications.

What is Ryan Chong's phone number?

AeroLeads has found 3 phone signal(s) with area code 416, 844 for Ryan Chong at Rogers Communications.

Where is Ryan Chong based?

Ryan Chong is based in Markham, Ontario, Canada while working with Rogers Communications.

What companies has Ryan Chong worked for?

Ryan Chong has worked for Rogers Communications, The Alea Group Inc, and The Karom Group.

Who are Ryan Chong's colleagues at Rogers Communications?

Ryan Chong's colleagues at Rogers Communications include Noelia Confesor, Huseyin Adanir, Lea Richardson, Celia Ramnarine, and Mike Hardie.

How can I contact Ryan Chong?

You can use AeroLeads to view verified contact signals for Ryan Chong at Rogers Communications, including work email, phone, and LinkedIn data when available.

What schools did Ryan Chong attend?

Ryan Chong holds Executive Mba, Digital Transformation from Mcmaster University.

What skills is Ryan Chong known for?

Ryan Chong is listed with skills including Telecommunications, Cross Functional Team Leadership, Customer Experience, Mobile Devices, Strategy, Vendor Management, Product Management, and Business Analysis.

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