Ryan Cruz Email & Phone Number

Austin, Tx, Us

St Petersburg, Florida, Us

Leading Program Management Office for Intelligent Infrastructure, responsible for Life cycle management of all Cloud, Enterprise Infrastructure and Wireline programs from cradle to grave.Leading Program Operations and Tools development in support of a 300+ person organization to improve efficiency, data analytics, and drive business value through better decision-making.Leading Strategic Initiatives and Transformation to enable growth of the business and improved performance.

Austin, Tx, Us

Guide the R&D program management unit in scaling out the business while improving underperforming programs and overseeing more than 76 programs expected to yield $2.1B in revenue in 2024 and $3.1B in revenue in 2025.* Published and trained the organization on a New Product Lifecycle (PLC) process document and process flow; introduced the Responsible, Accountable, Consulted, and Informed (RACI) matrix to the organization; and created and implemented new PLC processes specific to each product complexity category to enable speed to market with quality* Successfully improved the on-time delivery of programs from 55% to 96% and created a prioritization scheme to reduce resource constraints in identifying and focusing on high-value projects* Implemented efficiency-focused organizational changes, fostered leadership development within the company, and leveraged data-driven insights to advocate for investments in the team, supporting future initiatives

Santa Clara, California, Us

Joined the Office of the CEO to manage and improve the Phase Gate process supporting business growth and maintaining and enhancing the execution discipline across the organization. * Created and introduced quality scorecards, customer scorecards, and New Product Introduction (NPI) ‘Say-Do’ dashboards and collaborated with consultants to develop and implement customer survey processes and tools* Introduced Demand Planning and spearheaded the process re-design, development, and implementation of SAP IBP, Sales and Operations Planning (S&OP), and Available to Promise (ATP) processes adopted across all AMD businesses

Santa Clara, California, Us

Served in a dual capacity as Program Management team leader overseeing $6B in business, and led programs working with cross-functional teams to define the vision for and execute aggressive product launches.* Responsible for delivering client programs as the Core Team Leader ensuring product concepts aligned with the company’s capabilities for customer delivery and achieved $2B+ in annual revenue for each program* Directed the end-to-end Ryzen 4000 APU product lifecycle and worked with technical leaders to align goals for the new product timelines, implementing exceptional product quality initiatives to earn the trust of external partners* Navigated challenges presented during a product launch while acting as the ‘White Gloves’ Director to support an OEM. Fostered stakeholder relationships and maintained communications throughout OEM platform launches and updates

Santa Clara, California, Us

Promoted to introduce quality initiatives upstream into the development cycle and to provide solutions in integrating quality improvements into the product line to align customer needs with organizational objectives.* Implemented a data-driven approach to change processes, and championed an end-to-end Phase Gate approach to quality enabling AMD to drive quality upstream discovering reduced development costs, and resulting in increased customer satisfaction* Transformed AMD's quality culture resulting in a 10x reduction in customer DPPM; achieved a 50% enhancement in customer-found defects and a clean sheet of zero Critical Situations throughout 2014 and 2015* Implemented a Lessons Learned process for continuous improvement and introduced a manufacturability index for informed decision-making during development in order to impact initial production

Santa Clara, California, Us

Transitioned into a newly developed Quality unit with accountability for driving quality improvement strategies into the product lines to increase the company’s competitive position in the market and enhance the overall customer experience.* Developed the product quality roadmap, elicited customer feedback to achieve target reduction, and improved DPPM results three times over, resulting in achieving record-high QBR scores within the first six months* Established a process to address critical quality issues, improve customer communication, and facilitate product recall measures by aligning Sales, Customer Engineering, Supply Chain, Logistics, and development operations* Reduced the No Fault Found (NFF) rates by 10 times for ball grid array (BGA) products, and presented quality initiatives and progress goals to the Chief Executive Officer (CEO) and Senior Vice Presidents (SVPs)

Armonk, New York, Ny, Us

Participated in a developmental assignment as an Executive Apprentice to the General Manager of IBM Power and z Systems focused on demonstrating visibility in managing P&L, developing a business strategy, and operating the IBM business vertical.

Armonk, New York, Ny, Us

Promoted to the Program Director overseeing global supply chain operations with dotted line teams in Ireland, France, Hungary, Singapore, Taiwan, and China while managing IBM hardware, manufacturing, and customer service delivery quality functions.* Developed the framework for identifying and engaging service opportunities with suppliers and clients and managed a $1M investment delivering $11M+ in annual savings by improving the speed of detecting quality issues* Established process consistency and quality continuity strategies across the organization and lead the development and implementation of an innovative business intelligence analytics system to identify inefficiencies in quality* Met with the Senior Vice President (SVP) and the Chief Product Officer (CPO) to provide quarterly and monthly reporting and improved quality by 10%+ year-over-year for all of the product lines

Armonk, New York, Ny, Us

Senior Manager, Worldwide High-End System P Product Engineering (January 2006-May 2007)Manager, Worldwide eServer Hardware & z/OS Product Introduction (March 2004-December 2005)Manager, zSeries RAS & Field Tracking (September 2002-March 2004)Staff Engineer, Multi-Layer Ceramic (MLC) Inspection Process Engineering (June 2000-September 2002)Lead Campus Relations Manager, The University of Texas at Austin College of Engineering (January 2002-September 2009)

Master Of Business Administration - Mba

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Electrical Engineering

Bachelor Of Arts - Ba, Japanese