• Interface between the Systems, Developers, Marketing, Sales teams and DBAs.• Setting up and ensuring smooth functioning of the entire Rewards Platform in India. • On-site training on proprietary rewards system in Sydney, Australia for 09 months.• MIS, root cause analysis and data analytics for the CEO’s strategic and tactical decisions.• Reconciliation of card transactional data enabling monthly payments of Rs. 50 lakhs. • Carrying out UAT and joint testing on medium to large-scale Bank Rewards projects.• Coordinating with teams across geographies (national and international) for JIRA defect resolution, regular follow-ups and implementation.• Preparing test cases, end user manuals and file exchange interface specifications.• Resolving Bank customer queries and complaints at the second level of escalation. • Training junior members in the team and documenting systems and processes.

Proactive monitoring of Switch related alarms and troubleshooting using CDRs and IPDRs.Analyzing ongoing calls incoming/outgoing from/to international carriers to know reason offailure, keeping ILD Business team informed and rectifying the same to improve ASR.Handling congestion problems with BSNL/MTNL, ILT-ILD-routing analysis and signaling.