Ryan Johnson Email & Phone Number

Tempe, AZ, US

Tempe, AZ, US

Responsible for the user experience, innovation and strategy for Workspace Technologies; End User Computing; IT Service Management; and Digital Support and Voice Technologies.

Tempe, AZ, US

Responsible for strategic leadership and oversight of all desktop computers, laptops, and mobile device management services, support and operations across SRP. With a focus on customer service and the stakeholder experience, provides services and enables positive user experiences for multiple devices and associated technologies. Enforces policies.

Tempe, AZ, US

• Responsibilities included all aspects of managing the corporate data network including implementing new network services, network performance monitoring, maintaining existing network devices, implementing network.
• Oversaw a team of network engineers supporting the wired and wireless campus networks, data center networks, corporate firewalls, corporate proxy, remote access, and network access control.
• Led major projects to implement a wireless network expansion, lifecycle data center routers, and implement network access control with no unplanned outages.

Tempe, AZ, US

• Manages and directs staff, vendors, and projects. Oversees 24x7 production processing environment and ensures all processing is completed according to established service levels.
• Financial management of budgets related to personnel, hardware, and software management.
• Manages the facility design and maintenance to meet identified business objectives and following industry standards and best practices for availability and efficiency.
• Member of the Change Management process design team and Service Desk Advisory Board. Completed three ITIL certification courses.
• Manager of Disaster Recovery which includes planning and testing activities between our primary and secondary Data Centers as well as backup and recovery activities.
• Manages the Network Operations Center which includes system monitoring, escalation, and event management responsibilities.

Tempe, AZ, US

• Supports the infrastructure for enterprise applications such as SharePoint, Performance Point, and TIBCO.
• Administer SharePoint to provide document management, collaboration, content management, and business intelligence. Manages installations, customization deployments, data migration, Business Data Catalog and Excel.
• Provides infrastructure support for TIBCO integration software. Manages installations, deployment of upgrades, troubleshooting, and problem analysis.

Phoenix, AZ, US

CIS 190 Introduction to Local Area Networks - Class takes an in depth look at advanced networking concepts, strategies, and techniques. Including theoretical concepts and a practical hands-on approach to examining networking techniques. CIS 105 Survey of Computer Information Systems – Overview of computer technology, concepts, terminology, and the role of.

Novato, CA, US

Master console operator in an IBM OS/390 Mainframe environment including: console monitoring/control, batch processing, system IPLs, problem identification/resolution and escalation. Utilized knowledge of multi-image OS and subsystems, including IMS and CICS to ensure system uptime

San Francisco, California, US

Performed printing and distribution duties. Proficient in TSO and JES commands.

Fort Liberty, NC, US

• Managed logistics operations and inventory tracking, control, and reporting.
• Performed squad leader duties providing training and leadership to fellow soldiers.
• Awarded the Army Achievement Medal and Good Conduct Ribbon.

Leadership Institute - Class V

Master Of Science, Information Management

Bachelor Of Science, Criminal Justice