Ryan Smith Email & Phone Number

• Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings for two different Scrum teams.• Assisted the Development Managers in user story creation/prioritization and Product Backlog grooming via emergent requirement elicitation while supporting overall organizational goals.• Tracked and reported Scrum team velocity and managed Sprint capacity.• Guarded team from outside distractions, removing any obstacles that could impede the team’s progress.• Communicated progress and commitments to external teams and management.• Ensured the team worked efficiently toward Sprint goals.• Ensured the development teams were practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility.• Ensured cross-functional coordination (analysts, developers and testers) was occurring early and often.

• Managed ongoing technical aspects of large-scale projects to deploy additional features of SalesLogix 7.5 CRM, SalesLogix Customer Portal, ecommerce application and several in-house systems. • Responsible for day-to-day management of SalesLogix 7.5 CRM, Sage MAS 500 ERP and integration between SalesLogix and MAS 500 applications. • Managed multiple Microsoft SQL Server back end machines in various environments including production, development, staging and testing.• Extensively worked in SQL Enterprise Manager writing T-SQL scripts, stored procedures and triggers.• Worked in close cooperation with project managers and other functional team members in an Agile environment in both a Scrum and Kanban model to form a team effort in development.• Responsible for monthly corporate dashboard reporting of analytical data across all spectrums of Accusoft.• Managed multiple environments of Windows servers and SQL databases for CRM and ERP applications, including user administration and SQL performance tuning, triggers, stored procedures and queries.• Administered JIRA, project and issue tracking system for entire company.• Oversaw technical aspects of successful projects to migrate from Intuit QuickBooks to Sage MAS 500 ERP, upgrade SalesLogix 5.2 to 7.5, consolidated over a dozen disparate ACT databases into SalesLogix, implemented new licensing model used by Accusoft products and executed rollout of new Customer Portal.

• Responsible for day-to-day management of SalesLogix 7.5, CRM tool for a Fortune 500 company with over 500 end-users across over a dozen different business units.• Transitioned almost all SalesLogix work in-house in 2008, resulting in a $120,000/year cost savings.• Directly supervised two employees and managed the workflow of a four-person team, ensuring all expectations for end-users were met.• Managed large projects including biannual data refresh; migrations of users from other SFA tools including Salesforce.com, ACT and Goldmine; and SalesLogix upgrade.• Provided regular instructor-led and web-based training in groups as large as 40 users.• Created monthly and quarterly financial reports utilizing Crystal Reports and Excel detailing forecast, pipeline, quota attainment and various other business analytical data.• Managed Windows server infrastructure and SQL server database, including user administration and SQL performance tuning and queries.

• Provided on-site network, server and desktop-level support to various small and medium size clients.• Personally managed on-site client migrations and new installs of Windows, Small Business Server, Exchange and SQL Server.• Responsible for assisting sales department with recommendations for various client solutions.• Responsible for daily operations of Tampa division, ensuring all issues were handled in a timely manner.• Oversaw in-house implementation of SalesLogix and responsible for ongoing daily administration and customization of SalesLogix.

• Provided on-site network, server and desktop-level support to various small and medium size clients.• Personally managed on-site client migrations and new installs of Windows, Small Business Server, ISA, Exchange and SQL Server.• Responsible for technical research and recommendations for both in-house and client solutions.• Responsible for overall administration of all in-house Windows servers and network infrastructure hardware.

• Directed all technical aspects for entire company consisting of two hundred users and five physical locations. • Redesigned, implemented and managed a network infrastructure consisting of three Windows NT 4.0 domains in a trust relationship, five WAN locations, two hundred Windows 95/98/NT/2000 workstations and twenty-four Windows NT 4.0/2000 servers in Tampa.• Directly supervised seven employees including network engineers, desktop support and administrative staff.• Managed workflow of division, ensuring all employees were meeting expectations regarding accuracy, timeliness, efficiency, customer satisfaction, budgetary issues, documentation, and all other procedures.• Prepared and conducted employee evaluations and appraisals and made employment recommendations.• Prepared and presented annual business plans providing an overview on the proposed direction of the division. • Supervised and planned the relocation of six subsidiaries into one centralized building in Tampa.

• Developed installation and configuration procedures for Production Engineers to follow.• Responsible for training and development of Production Engineering staff as well as our Training department on Windows NT workstation and server administration.• Responsible for maintenance of development network server and ensure vendor software/hardware updates are available to the Production Engineering staff as well as the external field staff.