The Global Events and Homepage team oversees the experience of Best Buy Canada's major and high-profile events such as Back to School, Black Friday, and Boxing Day, ensuring a comprehensive and seamless shopping experience for both mobile and web platforms. • Cultivating cross-collaboration with experience design teams to develop innovative design strategies, ensuring a cohesive and customer-centric approach to projects.• Supporting the development of design experience… Show more The Global Events and Homepage team oversees the experience of Best Buy Canada's major and high-profile events such as Back to School, Black Friday, and Boxing Day, ensuring a comprehensive and seamless shopping experience for both mobile and web platforms. • Cultivating cross-collaboration with experience design teams to develop innovative design strategies, ensuring a cohesive and customer-centric approach to projects.• Supporting the development of design experience playbooks, providing detailed guidelines for e-commerce teams to consistently implement effective customer experience strategies.• Presenting playbooks within Best Buy teams and promoting a culture of design consistency and adherence.• Reviewing data insights and translating them into actionable user experience recommendations, leveraging a data-centric approach to enhance design decisions.• Providing coaching and mentorship to junior UX designers, contributing to their professional growth and fostering a culture of knowledge-sharing within the team.• Optimized BestBuy.ca's main navigation through strategic design collaborations and ideation sessions, ensuring an intuitive and user-friendly online experience. Show less

The Marketplace Seller Growth team supports the growth of top-rated Marketplace sellers, guiding and educating them through a series of experiences to enable them to effectively offer their products on Best Buy's Marketplace CMS platform.• Spearheaded the redesign of Best Buy's Seller Hub portal, optimizing information architecture, navigational elements and site content for seamless user experience among Sellers and internal teams.• Orchestrated and led sessions with UX writers… Show more The Marketplace Seller Growth team supports the growth of top-rated Marketplace sellers, guiding and educating them through a series of experiences to enable them to effectively offer their products on Best Buy's Marketplace CMS platform.• Spearheaded the redesign of Best Buy's Seller Hub portal, optimizing information architecture, navigational elements and site content for seamless user experience among Sellers and internal teams.• Orchestrated and led sessions with UX writers and Digital Designers, promoting collaboration to identify and implement optimal user experience strategies.• Led cross-functional collaboration with Marketplace leaders, including Seller Success Managers and Digital Retail Managers, to gather and align with seller requirements, ensuring a cohesive user journey.• Conducted in-depth research to understand and address Marketplace seller pain points and needs, utilizing findings to inform data-driven UX solutions.• Helped cultivate team culture by creating a positive and fun environment, promoting collaboration, innovation, and a shared commitment to building strong team relationships among Marketplace teams Show less

• Led all digital experiences as a User Interface (UI), User Experience (UX) and Visual designer; establishing cohesive brand and voice. • Handled design process through ideation, concept development, validation, wireframing, prototyping, user testing and final visual design.• Coordinated entire product lifecycle from inception to launch, ensuring smooth development steps.• Designed an event management tool; boosting mobile app activity.• Redesigned SaaS management… Show more • Led all digital experiences as a User Interface (UI), User Experience (UX) and Visual designer; establishing cohesive brand and voice. • Handled design process through ideation, concept development, validation, wireframing, prototyping, user testing and final visual design.• Coordinated entire product lifecycle from inception to launch, ensuring smooth development steps.• Designed an event management tool; boosting mobile app activity.• Redesigned SaaS management platform UI with improved UX; increasing engagement rate. • Working with community members to learn about user pains translating feedback and critiques into edits. Show less

• Managed a cross-functional team and built an online community spanning across over 40 countries.• Culture development among staff and community.• Team leadership, mentorship and guidance
.• Create and manage project development processes.

• Designed and established brand identity and logo.• Maintained player statistic quality while using league SaaS software.• Provided excellent player experience to team representatives and captains ensuring stat consistency between scoresheet and website.

• Specialized in graphic, web design and client relations.• Led a multidisciplinary team of 3 designers and 2 developers from conceptualization to launching client websites.• Coached, trained and mentored team toward continued career growth.• Promoted within two years due to leadership impact and building loyal client relationships.• Managed client communications while following strict deadlines and delivering the final product in a timely manner.

• Supervised a small team in the Crown & Bridge department.• Ensured high-quality output and maintained excellent production time in a fast-paced environment. • Mentored and coached team members through personal development

• Recognized multiple times as "Associate of the Week" leading with strong sales numbers. • Building clientele and maximizing store sales by consistently delivering exceptional customer experience.• Provided excellent product knowledge of hard goods and footwear driving daily sales.