Ryan Sel Taino Email & Phone Number

United States

Dallas/Fort Worth Area

I provide excellent performance and dedication and also create ways to improve overall performance within my department. I enjoy working complex issues and challenging problems and provide timely solutions to connectivity issues related to our Care360 product, EMR Interfaces, Bridges, HL7 and other connectivity products that we support. Other duties include monitoring service manager queues, performing root cause analysis (RCA), performing product release user acceptance testing (UAT), training tier-1 analysts and Validation testing. My position interacts with Sales, Clients, Vendors, Client Connectivity Functions and Business Unit Representatives to resolve client connectivity issues. I am adept at finding ways to enhance my efficiency for any projects I get assigned to. I made several training videos and documentation that has helped numerous analysts, get a better understanding of their job role. I’m also currently training a group of 8 people in India to help with the workload for our department for this coming year.

Dallas/Fort Worth Area

The Help desk Associate analyst will provide first level semi-technical and non-technical (administrative) type support for Quest Diagnostics external and internal client connectivity software and hardware products. The Associate Help Desk analyst will assist external and internal clients. Their primary role is to support Customer connectivity and Interface support projects. They will analyze and resolve problems which may involve CPU support, interface validation testing, error log resolution from the BMC Patrol - Alarmpoint system.Primary products we support:Database lister, Compendium requestsWebform and Non-Critical Tickets submitted through the Care360 Self-Service PortalDaily Oracle Failure report; Hub Transmission failuresFailed Orders (Orders Not on File)Client escalation tickets requiring vendor management on behalf of the client.

Irving, Texas

• Handle all customer inquiries by telephone regarding verbal reporting or results, concerns of service failures and other duties needed to provide customer satisfaction• Report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records• Contact the client to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client complaints• Provide research and resolution on complex issues, including those that have been referred by CSR I and Assistants• Routinely monitors and do morning count to help facilitate, communicate and distribute TIQ work.• Often help colleagues on any technical issues before it get escalated to IT and mentor my fellow coworkers as needed.• Sometimes takes a temporary role of a group lead in behalf of her absences and communicate TIQ work flow on Dallas and Houston as well as our management.• Routinely monitor daily productivity and workload and report them in the morning meetings.• Handle multiple tasks on top of the work assigned. Also act as liaison with QBIC support group for technical matters and issues. Also assist upper management on making report through SAP® Business Objects™.

Irving, Texas

• Enter data from analysis of medical tests and clinical results into computer for testing.• Processing Mini and Micro, Frozen, Maternal, Allergy, and Electronic requisition.• Assisting Co-Workers and Lead on problems and working different functions depending where they needed the most to get work done fast.

Irving, Texas

• Enter data from analysis of medical tests and clinical results into computer for testing.• Processing Mini and Micro, Frozen, Maternal, Allergy, and Electronic requisition.• Assisting Co-Workers and Lead on problems and working different functions depending where they needed the most to get work done fast.

Garland, Texas

• Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.• Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. • Distribute incoming mail into the correct boxes.• Keep records on the use and/or damage of stock or stock handling equipment• Receive and count stock items, and record data manually or using computer.

Plano, Texas

• Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials.• Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.• Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing• Receive and count stock items, and record data manually or using computer• Pack and unpack items to be stocked on shelves in stockrooms, warehouses.

Bachelor Of Science In Networking Communication And Management, Computer Systems Networking And Telecommunications, 3.86

Graduated Magna Cum Laude

Bachelor Of Science (B.S.), Computer Science