Customer Services Coordinator - Southern Africa
CurrentAXIO Proficiency Testing -Introduce the business to potential and existing customers and provide guidance on suitable products to meet their needs and expectations.-Prepare and send customer quotations promptly and accurately and address any queries or concerns.-Follow up on customer orders and ensure timely and satisfactory delivery of products and services.-Process customer orders efficiently and accurately and update internal systems accordingly.-Create supplier purchase orders.-Perform external order processing function and liaise with external partners and stakeholders.-Track international shipments and ensure compliance with customs regulations and documentation.-Estimate monthly revenue based on delivered shipments and report to management.-Provide internal system support for customers and assist them with system functions and issues.-Maintain customer relationships and ensure customer satisfaction and loyalty.-Coordinate with internal teams such as technical, accounts and procurement to ensure smooth and efficient operations.-Manage customer invoices and payments and resolve any discrepancies or issues.-Ensure adherence to quality standards and policies and comply with relevant laws and regulations.
