It Systems Administrator
CurrentServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution to the problem based on the details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events, problems, and… Show more Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution to the problem based on the details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events, problems, and their resolutions in ticket logsFollow-up and update customers with resolution status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements in procedures Show less
