Ryan Cope Email & Phone Number

Remote

Remote

• Acting as an internal tier-3 escalation and product expert assisting support agents, customer success managers, and implementation project managers through multiple channels to drive the customer experience. Resolving.
• Working directly with our Tier 1 and Tier 2 support agents daily to support, train, and coach through customer-facing interactions to assist them in growing within their role, in turn increasing case resolution rates.

Remote

• Provided top tier support to SMB, Midmarket, and Enterprise customers through email, phone, and chat channels using Salesforce. Maintained an average CSAT of 4.80 / 5.00 across hundreds of cases. Delivered empathetic.

Remote

Remote

• Oversaw all aspects of client communication and onboarding, serving as the company’s first line of communication for new client inquiries while intaking new clients by reviewing retainers and contracts prior to.
• Implemented operational processes and business improvements to streamline the day-to-day management of a growing multi-state legal firm, training and onboarding new staff in client intake and initial consultations. o.

Penryn, California

• Took ownership of all aspects of customer service, daily operations, and staff management for a high-end full-service equestrian facility providing general care, safety, and well-being for 50+ client horses valued at.
• Drove business process improvement and strategic initiatives to modernize the business, implementing standard operating procedures, company policies, and best practices to streamline operations and increase business.
• Coordinated human resources activities including hiring, interviewing, onboarding, and training, while delegating daily duties and directly overseeing a team of seven care takers, grounds persons, and animal care.

Auburn, California

• Managed daily operations in accordance with corporate standard for two food-service franchise locations that generated more than $1M in combined annual revenue.o Hired, trained, scheduled, and managed 12 staff members.
• Implemented grassroots marketing efforts that increased business activity by engaging the local community through school and sports sponsorships, coupon cards, and other locally minded initiatives. o Grew annual.
• Drove loss and prevention activities through inventory control and vendor management to ensure delivery of proper quantities and to mitigate revenue loss due to over ordering and food waste.