APMO Functions – Lead the following Agile Program Management Office initiatives: • Yearly Capital Planning project gathering, vetting, & submission for ~$90M of new enhancements, carryover, and maintenance/mandate projects bringing ~217M in total benefit.• Quarterly PI Planning project submissions into our Agile develop ARTs.• Transformation Office process analysis and enhancement, stakeholder management, and engagement efforts.People Transformation – Served as learning liaison and program manager between our business unit and AT&T University to create and launch the following initiatives:• Neuroleadership Program - a hands-on experience that gave employees the tools to be resilient and adaptive in the face of change, enabling successful adoption of key behaviors.• Leading/Working Through Crisis - provided tactics for how to stay calm in the face of immense pressures and how to retain compassion in difficult situations.• Learning Together Series - monthly forum that enabled cross pillar learning, knowledge sharing, and best practices exchange across CS&O.

Serving as strategy lead for our skills transformation program, to bring industry insights to the program as we shape and build our next set of program initiatives. Leading our People Cloud initiative to build the first internal AT&T gig economy that will effectively get the right people, with the right skills, on the right work regardless of organizational structure, HR processes and procedures, and cultural barriers.Supported efforts with CE, HR and Design Technology to ideate and finalize a new Learning Framework that successfully launched to all of Comm Co in 2018.Loaned to and supported the AT&T Business Skills Transformation Program from a strategy and CE point of view for 7 months. • Brought CE insights and expertise to support program creation and rollout• Established, coordinated, and owned the Supervisor Stakeholdering Initiative which consisted of communications, Open Mic sessions, and tSpace support community creation for all Arroyo supervisors prior to program launch• Created and executed a monthly Skills Transformation Onboarding process• Coordinated and ran weekly Skills Transformation PMO, PLE, and HR sync meetings to organize, track, manage, and bring closure to over 40 PLE defect and enhancement requests for a better user experience for all AT&T Business employees.Supported stakeholder management and program engagement efforts:• Served as a dedicated Stakeholder Management and Engagement Lead for multiple ATO business units, including Technology Operations, CDO, and Field Operations• Liaison between business unit representatives and the CE Program team• Contributed customer-focused insights toward program strategy and solutions to effectively enact change that led to a better user experience and program engagement• Owned and coordinated the scheduling, presentation material creation/approval, attendance tracking, and hosting responsibilities for our Executive Oversight Committee

Collaborated with the CE Tools team to establish an interim solution to restore learning access to ~3K managers reorg’d out of ATO.Managed the logistical scheduling and coordination of the ATO Transformation Tour which consisted of 24 domestic and 6 international tour stops in which over 20K employees attended live events to hear about the CE Program for our leadership panel.Coordinated feedback and/or approval from ATO business unit leads on various occasions for skills pivot success stories for Corporate Communications, Donovan Open Mic sessions, and our internal CE Skills Pivot Blog.Managed CE rollout to 45K management employees across all ATO business units Grew from a team member to the Team Lead for the CE Talent/Learning Team that created and launched a role-based learning framework first within Technology Development and then to all of ATO.

Program and Project Manager role responsible for managing work distribution, prioritization, scheduling, and resource allocation for a program team responsible for the creation, scheduling, and roll out of IT wide training boot camps.Agile Boot CampProject Manager role - Coordinated with SMEs across multiple IT towers to create, enhance, and finalize all training material. Responsible for all logistic and demand management functions related to the boot camp deployment. Responsible for subsequent training metrics.Cloud Boot CampProgram Manager role – Coordinated all program level activities related to the creation and deployment of the Cloud Boot Camp. Created program level timelines, work plans, metric and budget view while stakeholdering with leadership along the way. Lead a program team of 3 instructional designers in the creation, enhancement, and finalization of boot camp training material. Responsible for all logistic and demand management functions related to the boot camp deployment. Responsible for subsequent training metrics.

Responsible for managing work distribution, prioritization, scheduling and resource allocation for a functional team of 7 IT management employees to ensure that client needs are met, deliverables are completed on time and within budget, and resources are effectively utilized. Interview and help select employees for team, aid in maintaining proper staffing levels, allocate resources, manage teams daily operations, productivity, identify areas for improvement, develop action plans to improve performance, develop teams technical and managerial expertise through on-the-job and formal training opportunities, enforce Company policies, provide input into disciplinary matters, evaluate individual performance for annual A&D, merit increase, promotions and other employment status changes, and help in long-ranging planning for the team. Act as the technical and/or functional expert for the team, manage process development, and devise standards and strategies for business improvement. Facilitate infrastructure plans and implementation decision-making by identifying all the appropriate technical parties and educating them about all the potential issues, critical path dependencies, and roadblocks. Coordinate the resolution of issues related to the support of the different IT organizations to ensure minimal service disruptions. Prepare, review and provide input to project business cases.

• Data management role responsible for analyzing client simulator testing needs and solutioning specific simulator, data, transformation, and scriptlet builds to meet these needs and supporting client throughout their testing timeline. • Data mining role responsible for setup of East testing data for ADSL and IPDSLAM DSL ordering systems.• Developer role utilizing Eclipse and Tomcat Server to implement HTML, JSP, JavaScript, Java Servlets, and EBJ for testing site that executed scripts to send alerts to the created web services.• Requirement analyst role responsible for analysis and technical requirement creation within NSS and EBS organizations.•Testing Analyst role responsible for creation, baselining, and execution of Integration and System Test plans and scripts.

COBOL developer role•Code and maintain all IO Routines which utilize embedded SQL to allow all EASE programs to perform operations on EASE database tables•Develop and maintain End of Day (EOD) programs designed to maintain database tables through various cleanup and population processes, as well as generate reports, files, and data feeds associated with EASE database information•Work with multiple teams to design Interface Agreements associated with EOD report, file, and data feed programs•Complete Detail Design, Peer Reviews, and Unit Test Plan actuals per committed project associated with bi-monthly release•Update EASE Database Team webpage for new or changed IO Routine and Data Management Routine structures using HTML•Solely responsible for development and maintenance of the EASE Exception Queue Tool allowing service reps to hold, complete, remove, or regenerate exception orders

Billing Services •Updated control code documentation•Developed SQL queries within MS Access to isolate outdated revenue codes•Developed MBA Reports using BusinessObjects•Reviewed ICBS program to determine process of converting EMI records into revenue codes