Led UX strategy, IA, content design, research, and UX design for cross-functional team building education solutions for Veteran Readiness and Employment products at the Department of Veterans Affairs.

I help businesses build, market, and manage user-centered products and services that their customers love.

JustFOIA is a GovTech company that enables the end-to-end management of records requests.We're the easiest-to-use records requests software, that manages every step of the process from intake to delivery.

As the Design Program Manager for Covenant Eyes, I led a design team built of UX Designers, Interaction Designers, Communication Designers, and UX Researchers in order to build experiences, products, and services that help porn users break free from their addiction. The primary tool we use to do this is the biblically-based model of accountability. Freedom from pornography will only come when you expose your problem to others, accept transparency, and make yourself accountable on a… Show more As the Design Program Manager for Covenant Eyes, I led a design team built of UX Designers, Interaction Designers, Communication Designers, and UX Researchers in order to build experiences, products, and services that help porn users break free from their addiction. The primary tool we use to do this is the biblically-based model of accountability. Freedom from pornography will only come when you expose your problem to others, accept transparency, and make yourself accountable on a daily basis. Learn more at Covenanteyes.com. Show less

Head strategist and manager of mission-critical digital communications, user experience, design,and content marketing for the State Surgeon General's office. - Engineered enterprise digital communications strategy and policy, content and design strategy, and digital experience strategy. Developed strategies to solve complex communications, product & market, and political challenges, and unify a Rubik’s cube of 67 disparate county health department digital products, processes, and… Show more Head strategist and manager of mission-critical digital communications, user experience, design,and content marketing for the State Surgeon General's office. - Engineered enterprise digital communications strategy and policy, content and design strategy, and digital experience strategy. Developed strategies to solve complex communications, product & market, and political challenges, and unify a Rubik’s cube of 67 disparate county health department digital products, processes, and managementstructures.- Managed 300+ digital content managers. Led vision for content, SEO, and user experience strategy and process for the statewide digital team. Developed and trained staff in UX and content strategy best practices. Show less

Worked with a team of UX researchers and architects to retool global web strategies and redesign customer human-computer interactions for the $30B global engine manufacturer. My team was in charge of user experience design for the entire company – worldwide. • Uncovered global user data and usability data with ethnographic research, in-person contextual inquiries, card sorting, and other usability testing methods. • Led web redesigns using conceptual modeling, information… Show more Worked with a team of UX researchers and architects to retool global web strategies and redesign customer human-computer interactions for the $30B global engine manufacturer. My team was in charge of user experience design for the entire company – worldwide. • Uncovered global user data and usability data with ethnographic research, in-person contextual inquiries, card sorting, and other usability testing methods. • Led web redesigns using conceptual modeling, information architecture, paper prototyping, wireframing, interaction design, and visual redesign. • Led expert reviews of internal and external websites and applications and developed best practices and recommendations documentation for use by Cummins worldwide. • Consulted on transitioning to using analytics globally throughout the company to create increased business intelligence. Used and designed for the IBM CoreMetrics analytics platform. Also consulted on Google Analytics. Show less

Account lead, UX designer and project manager responsible for business development and client service for technology, social service, financial service and public sector clients. Led financial services division to a 700% increase in client growth and revenue growth accounting for 18% of total revenues. Highlights:• Led a specific client account to become the largest client relationship of the firm. Increased “quarter after” sales average by 1300% by implementing proactive new… Show more Account lead, UX designer and project manager responsible for business development and client service for technology, social service, financial service and public sector clients. Led financial services division to a 700% increase in client growth and revenue growth accounting for 18% of total revenues. Highlights:• Led a specific client account to become the largest client relationship of the firm. Increased “quarter after” sales average by 1300% by implementing proactive new business tactics with client. • Led award-winning usability testing and design, interface design, writing of functional specifications and QA documentation for numerous, large software project implementations. • Retooled client/project management process and defined procedures for account executives and project managers that: (1) Reduced project over-budget exposure from 100+% over budget to on budget. (2) Redeveloped change order procedures that reduced scope creep completely for the largest company client. (3) Developed expanded metrics for agency billable efficiency, project length, project day value, client perceived value and referral rate.• Led thought leadership initiative for financial services segment by securing trade association relationships, speaking opportunities, networking events and being published in trade journals. We were dubbed the “best vendor” year over year among multiple financial service associations (increased referral rate). • Art directed hundreds of projects in multiple mediums: web interface design, email marketing, print, display, signage, facility branding, ATM-design, vehicle wraps, etc.• Accountable to management team for detailed project health, agency workflow, billing and cash flow status reporting. • Conducted enterprise-wide communications audits tracking progress in every internal and external touchpoint/communication channel of the business. Show less