Ryan Palermo Email & Phone Number

Raleigh, North Carolina, United States

• Worked with IT executives to understand current business and staffing needs and place senior level IT consultants in those roles.
• Performed outbound activity via phone, email, and LinkedIn to connect with employees at a wide range of companies to uncover business roadmaps, challenges, and future needs.
• Became fluent in the intricacies of ERP technologies such as SAP, Workday, Salesforce, etc.
• Worked alongside senior-level EdgeRock employees to set meetings with potential clients, build relationships, and place consultants.

Durham, North Carolina, United States

• Provided back office support for global network of contract renewals by researching prior purchase history and agreements, updating internal systems and creating future quotes for upcoming clients.
• Collaborated with Sales Account Managers, partners and end customers to secure high percentage on-time renewals.
• Supported pricing discussions and negotiations between Sales team, global partners, and customers while protecting renewal contract values.

Morrisville, NC

• Oversaw the development and implementation of the post-sale campaign process, and contributed to strategic advertising direction.
• Maintained focus on upsell, resell and overall client health.
• Worked closely with the internal sales team utilizing a varied product suite to secure and grow accounts.
• Leveraged the use of campaign insights, market trends, dynamic rich media solutions and application of CRM data.
• Grew my managed accounts from an annual revenue spend of $2.1MM in 2018 to $8.2MM in 2019.
• Implemented a structured communication process to ensure a successful partnership between the business and clients.

Morrisville, NC

• Piloted a new company initiative to bring the responsibilities of the support team stateside from overseas.
• Responsible for back office exceptions, working fallout and special case projects concerning residential service nationwide.
• Trained new employees on necessary billing, telephony, and CRM tools to be execute with efficiency.

Morrisville, NC

• Collaborated with various sales teams on building and maintaining successful relationships with businesses throughout the country.
• Daily use of Salesforce and scheduling systems to ensure accuracy and efficiency with regards to clients coax and fiber services.
• Kept abreast of ever-changing and complex business class services – aiding clients with any of their post-sale inquiries and concerns

Charlotte, North Carolina

• Worked as the center point between sales staff and clientele, becoming primary contact after initial sale providing ad optimization expertise and creative content assistance.
• Proficiency in DFP, DSM, and XSM utilization tools to monitor performance reports, inventory and campaign fulfillment.
• Processed print and digital advertising artwork for all members of advertising staff, building and maintaining client relationships
• Collaborated with sales staff on proposal creation, based on relevant market research and clients needs.

Greater Nashville Area, TN

Upheld leadership role over junior staff concerning daily responsibilities and establihed steady rapport with club members daily.