Ryan Lau Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Adjudication of Short Term Disability claims with analysis of medical, contractual and functional information to determine STD disability benefit payment eligibility• Implement and facilitate return to work programs by assessing medical and non-medical factors and functional limitations• Manage high caseloads in a fast-paced service-oriented team environment • Conduct detailed telephone interviews to obtain pertinent information to develop and execute case management plans• Effectively communicate claim decisions to claimants and employers, and respond to inquiries from physicians, lawyers, and internal business partners.

Mississauga, Ontario, Canada

Mississauga/Oakville Region

· Facilitate therapeutic exercise programs for senior residents in the community· Focus on rehabilitation, increasing mobility, pain relief, building strength, and improving balance· Lead an osteoporosis class which includes education, methods of prevention, and exercise focusing on the maintenance of bone health, strength, and nutrition· Lead a falls prevention workshop effectively through clear communication and proper guidance· Develop and maintain positive relationships with clients