Ryan Wilson Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

Experienced community leader, passionate about fostering vibrant and inspiring co-working spaces. Skilled in managing teams, driving sales, and ensuring operational excellence. Committed to creating positive social impact and delivering exceptional member experiences.Key Responsibilities:Community building and engagementTeam management and developmentStakeholder/landlord managementSales and marketingOperations and financial managementSustainability and social impact initiatives

London, United Kingdom

Serviced Offices in LondonAs operations and centre manager I oversee all aspects of client experience, sales and business operations. I am responsible for monitoring qualitative and quantitative performance metrics against centre occupancy and client retention. As a senior team leader, I drive all customer relations management, service agreements, and maintenance through strategic workforce management and process optimization. Responsibilities:• Manage daily operations, processes and people so to ensure the centre/building runs efficiently• Drive sales and customer service to sustain maximum occupancy, retention and profitability.• Manage service delivery: Sales, CRM, IT, Reception, Housekeeping and Maintenance. • Building and facilities management; including implementation and maintenance of health and safety measures (IOSH)• Manage and maintain client relationships.• Financial management and budgeting of sales margins and operating costs.• Accounts management and debt collection. • Operational and financial reporting.• Quality control checks and audits.• Source and manage suppliers and business partners.• IT process management: invoicing, billing, stock management. • HR resourcing and performance management.

Johannesburg Area, South Africa

South Africa’s leader in serviced office spaceAs senior operations and general manager, I was responsible for the day-to-day running of all centre operations. In my five years, I managed five centres nationally, opened two new centres, and ran the biggest 'flagship' centre in South Africa. In addition, I led teams of 20+ people and personally trained numerous employees in a variety of positions. Headed-up client relations, and boasted increased and maintained high occupancy and retention rates at all of my centres. Responsibilities:• Daily operations management to ensure centres run efficiently and are well maintained.• Building and facilities management• Lead teams and drive performance: Sales, IT, Reception, Housekeeping, Maintenance, Cafeteria, and Security. • Drive sales and customer service to sustain maximum occupancy, retention and profitability.• Manage and maintain client relationships.• Financial management and budgeting of sales margins and operating costs.• Accounts management and debt collection. • Operational and financial reporting.• Strategic optimisation aligned to achieving business objectives. • Quality control checks and audits.• Source and manage suppliers and business partners.• HR resourcing and performance management.• Implementation and maintenance of health and safety measures.Key achievements: • Awarded The Business Centre Group 2014 MANCO Award for outstanding all-round performance• Awarded The Business Centre Group 2016 EXCO Directors Choice Award for ongoing support, dedication and achievement.

Free State, South Africa

Multi-network Telecommunications Company, owned by Altron. In my capacity as General and Area Manager for Altech, I co-owned and managed the region’s local franchise outlet, and was responsible for the business's everyday operations, sales and performance. My scope of work included financial reporting, HR, training, sales and customer relationship management.

South Africa

Award-winning engineering solutions company. As regional business development consultant for a start-up engineering company specialising in efficient welding, I was responsible for the sales and marketing of the business. My focus was on acquiring new business opportunities, negotiating and closing deals, and maintaining key customer relationships.

Welkom Area, South Africa

I worked as a sales consultant at a Vodacom retail outlet, which is South Africa's largest cellular network. My responsibilities included sales, customer service, and office administration. After a year, I was promoted to corporate consultant, which involved more business dealings and key account management. I was also responsible for in-store assistant management duties.

Cbsa, Business Systems Analysis

Business Systems Analysis - Certified Professional Qualification Fully recognized and endorsed by the IIBA (International Institute.

Cert(Om), Operations Management

Operations Management - Certified Professional Qualification

Ppbm, Business Management, Graduated With Distinction

Fully recognized and endorsed by SAIM (South African Institute of Management) Professional Programme - Business Management Core Subjects.

Iosh

IOSH Managing Safely

Health And Safety Representative

• Health and safety representative • First Aid (level 1) • Fire Fighting

Skills Training

• Leadership and mentoring • Junior management • Labour law in the workplace • Initiator and disciplinary procedures • HIV and AIDS.

Bsc (Larch), Landscape Architecture