Ryan Wilson Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

Collaborate with the COO and leadership team to develop and implement workforce planning strategies that drive operational efficiency, ensuring scalability and streamlined processes across the organization.Lead special research initiatives, providing data-driven insights to inform high-impact decision-making on critical business challenges.Serve as the Lead for IBM liaison, ensuring alignment and collaboration between IBM and internal teams to optimize cross-functional initiatives.Champion the "Voice of the Customer," driving stakeholder-centric strategies to enhance service delivery and elevate stakeholder satisfaction across all operational touchpoints.

Raleigh-Durham-Chapel Hill Area

Partnered with the CIO to bridge strategy and execution, establishing portfolio best practices and leading ServiceNow SPM tool implementation, driving portfolio maturity and operational efficiency.Developed an IT scorecard to quantify technology investments, enhancing visibility into the business value delivered by IT initiatives.

Raleigh-Durham-Chapel Hill Area

Developed value-driven prioritization techniques, improvements to tooling workflows and streamlined processes, to attain excellence in business alignment, strategic execution, and optimal resource utilizationProactively identified barriers and drivers of organizational performance while actively enhancing tools and workflows to increase visibility and foster accountability across the organizationProposed and implemented strategies to expand IT's capacity for growth, fostering the incubation of nascent capabilities and extending core competencies, driving the continued evolution of the operating model

Raleigh, North Carolina, United States

Matured and scaled DSD’s portfolio and demand function, ensuring productive coordination across DSD, IT, and core business partners for strategic alignment and efficient resource allocationImplemented proactive strategies for DSD's GRC function, achieving a 89% reduction in vulnerabilities over 9 months. This effort led to modified patch management behavior for sustained security improvements and an enhanced cybersecurity posture.Leveraged proven processes, tools, and change management methodologies to drive lasting, impactful transformations, setting clear expectations for stakeholders to ensure successful adoption and sustained improvement

Raleigh, North Carolina, United States

Built a core team to drive and scale DSD’s portfolio and demand function to ensure productive coordination across DSD, IT, and its core business partnersDesigned a product management model in partnership with every product team to assess new roles, skill sets, and governance to initiate a comprehensive customer-centric product portfolioMaximized enterprise opportunities to expand the Catalyst Lab team and its facilitated workshop services to ensure Red Hat achieves business outcomes faster across the lifecycle of strategy, development, and implementationExecuted hiring needs to support the strategy for the first Governance, Risk, and Compliance (GRC) team to drive complementary enterprise compliance standards and fiduciary responsibilities

Raleigh, North Carolina, United States

Established organizational governance for portfolio prioritization for all DSD work requests Advised senior leadership on data-driven decisions based on portfolio health reportingLeveraged key wins from DSD portfolio and demand management outcomes to expedite collaboration with other IT departments to improve key alignments

Raleigh-Durham, North Carolina Area

Proved enterprise-wide demand for design thinking with 26+ process improvement initiativesProvided Agile leadership to senior leaders to influence the adoption of an Agile mindsetLed product owner and user experience advocacy initiative across project teams

Raleigh-Durham, North Carolina Area

Led first consulting-oriented team, identifying key areas of customer needs to improve deliveryManaged executive leadership relationships and expectations with strategic communications

Raleigh-Durham, North Carolina Area

Initiated effective transition to agile methodologies, maximizing team efficiency and project outcomesLed the initiative to redesign redhat.com, driving successful improvements and enhancing the overall user experienceActed as a liaison between technical experts and senior business leaders while overseeing UX design and coordination across diverse project teams. Additionally, fulfilled roles as Scrum Master, Business Analyst, and Web Producer

Raleigh, North Carolina, United States

Provided front-end design, development, and support for Red Hat’s core marketing websiteCollaborated with stakeholders and application developers to design and develop new feature requests to improve UI patterns and functionality

User Experience Designer Gathered requirements from project stakeholders to build concepts. Participated in ideation and scoping of projects. Developed conceptual diagrams, wireframes, visual mockups, usage scenarios, and prototypes that adhere to branding guidelines and usability best practices. Participated in design reviews and usability testing to determine the best user interface solution to improve the users' experience. Initiated, conceptualized, and lead the creation of user-centered design solutions based on business and functional requirements.2007 - 2010 | Sr. Website Designer Extensive participation of information architecture, planning and design for a website redesign. Supervised and approved designs of all web pages to ensure compliance with the AKC style guidelines. Designed HTML email templates for various AKC departments. Optimized and monitored search results. Created and modified all in house banners and online commerce promotions. Collaborated with AKC department staff to develop content for their needs. Updated existing web content as directed.2002 - 2006 | Website Content Editor Helped maintained the quality of information on the AKC website Edited content supplied by others and created new content as directed. Posted new and revised content in a timely manner. Worked closely with other departments to ensure that content meet the AKC branding and style guideline requirements.