Ryan Saenz Email & Phone Number

Job Responsibilities• Under general direction, provide information and respond to inquiries from customers and other employees regarding service requests, rates basic high-bill inquiries, credit processes, energy conservation, customer programs, billing information and Company policy.• Relieve other customer service personnel and/or be responsible for a specialized area of customer service.• Perform cashiering tasks as required, process mail returns, account changes or corrections… Show more Job Responsibilities• Under general direction, provide information and respond to inquiries from customers and other employees regarding service requests, rates basic high-bill inquiries, credit processes, energy conservation, customer programs, billing information and Company policy.• Relieve other customer service personnel and/or be responsible for a specialized area of customer service.• Perform cashiering tasks as required, process mail returns, account changes or corrections, and respond to miscellaneous customer inquiries. Update customer information. Compile reports and perform other office and clerical tasks as required. Process customer correspondence.• Initiate service orders or follow-up requests and make credit arrangements.• Operate computers, telephone systems, calculators and related equipment.• Perform similar and incidental duties as required. Show less

Bothell, Wa

Performed the following tasks: Customer Service, Tech Support, Call Couching assistance, Quality assistance, Wide Area Network Diagnostics, Internet Browser Help, E-mail software support, Mobility Support, Troubleshooting of Network related issues including connectivity and outage research, Manager Relief and Assistance, Billing, Training

Greenbank, Wa

Performed the following tasks: General Contractor, Painting, Landscaping, Roofing, General Labor, Moving Load/Unload, Load Hauling, Carpentry, Customer Support, Billing, Network Support, and Computer Support

Performed the following tasks: Customer service, tier one support, software installation, update and manage issue database, schedule, processed orders, addressed customers concerns and performed follow up consultations, research for special projects, technical writing

Hillsboro, Or

Performed the following tasks: Customer service, Process orders, addressed customers concerns and questions via email, managed clearance merchandise on website, wrote reports for shipping and billing and back order, employee training, update and manage issue database, billing tracking, North American DMR accounts administrator, fiscal evaluations of DMR accounts, advertising approval, invoicing

Associate Of Arts And Sciences - Aas, Computer Information Systems

Music