Sean Ryder

Sean Ryder Email and Phone Number

Global Senior Program Manager at Dell Technologies @ Dell Technologies
round rock, texas, united states
Sean Ryder's Location
Greater Glasgow Area, United Kingdom
Sean Ryder's Contact Details

Sean Ryder work email

Sean Ryder personal email

n/a
About Sean Ryder

Customer Focused.Strong People Manager.Strong Project\Program Manager.Leadership skills.Decisive.Strategic. Effective Feedback.Performance ManagmentMotivational skills.Strong negotiation skills.Team working.Strong objection\escalation handling skills.Ability to deliver difficult messages.Specialties: 16 Year career with Dell. 7 Years experience as a Project\Program Manager.Lead Multiple Global Programs and Projects across New Products, Services and Technology.Delivered annual savings in Productivity and Quality.Responsible for delivery of annual $ savings of 2M.Leading multiple diverse and global core teams across the entire Service business.9 Years experience managing multiple teams.Managed 22 Employees for Dells upsell business.Ability to achieve exceptional results in 3 main KPI's (Customer Satisfaction, Cost Reduction & Productivity)Project lead for deployment of Dells new CRM tool.Work together with Global Project teams to ensure the successful deployment across UK, India, South Africa and Ireland

Sean Ryder's Current Company Details
Dell Technologies

Dell Technologies

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Global Senior Program Manager at Dell Technologies
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Sean Ryder Work Experience Details
  • Dell Technologies
    Global Senior Program Manager
    Dell Technologies Sep 2016 - Present
    Glasgow, Scotland, United Kingdom
    Responsible for leading global support programs and teams in our Enterprise transformation journey. Continuing to evolve the organisation in provide Industry leading Customer Support and Experience.
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  • Dell
    Emea Project Implementation Manager
    Dell Aug 2014 - Sep 2016
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  • Dell
    Global Support & Deployment Team Leader For Dell Enterprise Customers
    Dell Mar 2006 - Jul 2014
    Glasgow, United Kingdom
    Skills and Strengths:• Proven track record of high performing teams.• Managing 20+ staff to meet 3 KPIs.• Strong People manager.• Good motivator.• Exceptional Negotiation skills.• Project Management Skills.• Highly Customer Focused.• Strong team working strengths.• Strong objection\escalation handling skills.Quality and attributes:• 7 year career with Dell. • 5 Years Dell experience managing.• Average Team Size 20+• Relocating from Ireland to launch Dell Glasgow.• Exceptional results in 3 KPI’s (Customer Satisfaction, Cost Reduction & Productivity)• UK Project lead of Dells new CRM tool.• UK Project lead of Dells new Reports suite.
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  • Dell
    Technical Manager
    Dell Oct 2004 - Mar 2006
    I relocated with Dell from Ireland to the UK, Scotland in 2005. I was promoted to Technical Manager. Tasked with developing this new site to be the by a fully functioning Dell site. This was a great Opportunity to develop my career along with this brand new site. I went on from that role to my current role of Northern Region Team Manager.
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  • Compustore Ltd
    Senior Technical Manager
    Compustore Ltd Aug 2001 - Oct 2004
    F2F Retail Customer Service. Through Support Desk manned by 3 people.

Sean Ryder Skills

Service Delivery Virtualization Program Management Six Sigma Process Improvement Business Process Improvement It Service Management Servers Itil It Strategy Hardware Leadership Management Troubleshooting Enterprise Software Technical Support Team Management

Sean Ryder Education Details

  • Online Training
    Online Training
    Call Centre People Manager Qualification
  • Dorset College
    Dorset College
    It Technical Support Qualification
  • Ashfield College
    Ashfield College
    It Technical Support Qualification
  • Dundalk Institute Of Technology
    Dundalk Institute Of Technology
    Electronics
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Frequently Asked Questions about Sean Ryder

What company does Sean Ryder work for?

Sean Ryder works for Dell Technologies

What is Sean Ryder's role at the current company?

Sean Ryder's current role is Global Senior Program Manager at Dell Technologies.

What is Sean Ryder's email address?

Sean Ryder's email address is se****@****ell.com

What schools did Sean Ryder attend?

Sean Ryder attended Online Training, Dorset College, Ashfield College, Dundalk Institute Of Technology.

What are some of Sean Ryder's interests?

Sean Ryder has interest in Children, Scouting, Films And Music, Human Rights, Arts And Culture.

What skills is Sean Ryder known for?

Sean Ryder has skills like Service Delivery, Virtualization, Program Management, Six Sigma, Process Improvement, Business Process Improvement, It Service Management, Servers, Itil, It Strategy, Hardware, Leadership.

Who are Sean Ryder's colleagues?

Sean Ryder's colleagues are Rahul Basutkar, Aditri Misra, Akshay Narang, Mba, Gerry Hawes, Shantanu Kene, Angela Kuo, Maryam Fathima.

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