• Partnered with clients within a 7-person Sales Operations Team to support organization order fulfillment and resolution of over 4,000 tickets since joining the team• Oversaw the fulfillment of over 40 large enterprise agreements serving Fortune 500 companies including Google, Intel, and Shell• Built relationships and networks both internally and externally across business functions and corporate groups• Drove business case development, project buy-in, team establishment, project charter creation, and project execution for 4 process improvement projects• Led 5 cross-functional teams including partnering with the Process Improvement Analytics Team to drive an efficiency and process consolidation project resulting in reduced ticket cycle time for customer set-up of Autodesk Build• Analyzed and supported process improvement projects through data analysis and pulls for international orders resulting in median ticket cycle time reduction of 18 hours• Improved the fulfillment process by serving as a subject matter expert and analysis point of contact leading to a reduction in fulfillment time by 200% for Assemble Systems product• Trained and onboarded 3 new hires; integral in the recruitment and interview process, providing feedback and influencing selections• Facilitated a $3.5M worth of Autodesk cloud software order for the holding company EMCOR

• ​Moved to Partner Support team within Autodesk Client Services.• ​Focus on order support for Autodesk partners/distributors and Autodesk inside sales.• Analyze purchase orders and sales quotes to verify compliance with taxes, payment terms, and pricing. •​ Further mastered workflows for order processing in SAP.• Responsible for ensuring all submitted orders are fully processed by end-of-quarter deadlines.•​ Achieved case closing productivity in the 80th percentile at Autodesk, globally, within 6 months of joining new team.•​ 95.3% Customer Satisfaction Rating (CSAT) since joining new team, nearly 8 percentage points higher than Client Services CSAT average.

• Provide pre-sales information, purchase help, order processing help, and download/installation help to customers/partners by means of phone calls, online chats, and emails.• ​Manage the entire customer lifecycle in Salesforce, SAP NetWeaver, Siebel and Autodesk systems.• De-escalate customer/partner issues by exhibiting calm demeanor, patience, and focus, with the goal of solving complex problems as smoothly as possible.•​ 3,760 cases closed in Fiscal Year 2019, 3rd highest on team out of 22 agents.•​ 86.6% Customer Satisfaction Rating (CSAT) in Fiscal Year 2019, 4th highest on team out of 18 agents. •​ Contribute to the Autodesk knowledge base by creating instructional articles and validating existing articles​.