Ryker Van Doren Email & Phone Number

Seattle, Wa, Us

Issaquah, Washington, United States

United States

Seattle, Washington, United States

Maintenance of service records for client locationsDiagnosis of system faults and associated repairArrange repair and reinstallation of failed equipment with manufacturer partnersSME for Q360 service interfaceInterface with customers to provide technical insight into systems and product recommendationsMaintain up-to-date understanding of industry standardsPerform field assessments of existing infrastructure and needsCompose prospective design recommendations based on client feedbackCoordinate scheduling of client visits against existing appointments and client availabilityAssist in commissioning of systems deployed by our team or other integratorsInform onsite technical staff of system functionality and limitations to level set expectations

Seattle, Washington, United States

Maintenance of service records for client locationsDiagnosis of system faults and associated repairArrange repair and reinstallation of failed equipment with manufacturer partnersSME for Q360 service interfaceInterface with customers to provide technical insight into systems and product recommendationsMaintain up-to-date understanding of industry standardsPerform field assessments of existing infrastructure and needsCompose prospective design recommendations based on client feedbackCoordinate scheduling of client visits against existing appointments and client availabilityAssist in commissioning of systems deployed by our team or other integratorsInform onsite technical staff of system functionality and limitations to level set expectations

Seattle, Washington, United States

Created onboarding documentation, guidelines, and processes for Gates Foundation AV contractCreated Service Offering portfolio for Gates Foundation contractPresentation of Service Offering portfolio to peers supporting other contracts for implementationIdentified gaps in labor reporting and introduced a solution to capture my teams work effortsCoordinate between teams to create documentation, procedures, and standards around MS Teams

Greater Seattle Area

Meeting support facilitating internal and external participantsTechnical project management coordinating team members working togetherCreation of reference data base for all networked equipment in our conference roomsUser acceptance and commissioning of refurbished conference roomsTeams platform administrationCreation of reference documents for SOP, onboarding processes, and knowledge baseHardware replacement and system maintenance of AV systems

Redmond, Washington

Provide upper tier support to onsite technicians. Manage inventory of replacement hardware including receiving equipment from decommissioned spaces and preparing it for redeployment. Maintaining an in depth understanding of company standards to quickly and efficiently assist with noticing discrepancies that may cause system failure. Pursue solutions to system failures that are outside of standards outlined. Provide executive level support for high visibility client problem resolutions. Identify and collect information on recurring issues to provide detailed feedback to design teams for them to fix.

Redmond, Washington

Provide onsite and remote support for Microsoft teams. Facilitate preparation of meeting spaces and ensure functionality of all equipment within conference spaces. Answer all questions posed by clients and obtain answers to anything not already known. Research solutions to new use case scenarios as required. Troubleshoot computer network and connectivity issues. Design and implement new systems for client use including condensed, quality live streams, open seating multiscreen display, and organization of team assets for distribution and use. Implement and test systems to be deployed at global sites.

Redmond, Wa

Provides onsite technical support for the Microsoft Campus ensuring seamless utilization of conference and private spaces. Having a thorough understanding of Crestron electronics AV equipment I am able to troubleshoot breaks in connection and repair systems in an efficient manner.

Prepare food beyond accepted standards as part of a team. Work quickly and accurately under pressure during peak business hours. Regular closing shifts ensuring the kitchen is cleaned, stocked, and organized for the next days service. Deep cleaning of facility during slow hours to maintain productivity.

Independent time management and completion of expects projectsResponding to customer requests as individual needs ariseCorresponding with management to keep the team informed of customer expectationsWork for extended periods of time using expectations and problem solving to guide actions