Ryan Smyth Email & Phone Number

South Africa

San Diego, California, United States

• Responsible for managing a diverse portfolio of corporate and franchise development accounts throughout the United States, such as American Family Care Corporate & Franchise Development. Christian Brothers Automotive.
• Successfully managed and launched Starpoint Brands, Graze Craze, Cannoli Kitchen, Dunkin’, BWW, BWW Go, Sonic, and Christian Brothers Automotive’s new Franchise Development website.
• Designed and managed the American Family Care Mobile App project.
• Driving client retention, renewals, upsells, and client satisfaction
• Managing client expectations and strategies from inception to delivery
• Working closely with the Client Service Director to determine root causes for customer success

Doha, Qatar

• Responsible for managing corporate accounts throughout the Middle East & Africa, including Cape Union Mart, Keedo, Old Khaki, Poetry & Thread & Miller in South Africa.
• Supporting the Product Owner and Account Director remotely and working by using an agile methodology. Communicating with all stakeholders to ensure that the goals are clear and the vision is in line with the company's.
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them
• Collaborated with tech partners such as Salesforce, Sitecore, Google Cloud, and Kentico, to learn more about their products and to specialize in selling SaaS solutions to Corporate enterprises. Identified company's.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Establishing efficient communication channels and liaising between key clients and internal departments

Doha, Qatar

• Ebdaa developed and manages two mobile applications in Qatar. Mzad Qatar (Classified & eCommerce marketplace) with 1.5 Million active users & Syaanh.com (Maintenance & Services) with 350,000 downloads. Ebdaa's.
• Managed a remote and a local team of 13 specialists in the areas of Sales, Marketing, Creative Content, Operations and launched Two eCommerce platforms successfully into the market
• Drove the sales performance of the e-commerce platform and managed and executed promotional marketing campaigns
• Ensured great customer service by addressing and ensuring the timely resolution of customer issues or comments
• Worked closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
• Provided analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offer code performance

Cape Town Area, South Africa

• Thinkbox is a Creative Studio focused on working with Start-Ups & SMEs. Specialist in providing services such as Web Design and Development, Mobile App Design and Development, UX/UI, Graphic Design and Digital Marketing.
• Developed and implemented sales and marketing strategies
• Lead Sales and Marketing Teams
• Budgeting and resource allocation
• Planned, implemented, and managed marketing and lead generation campaigns
• Developed and maintained a consistent corporate image and ensured that the brand was well communicated across all channels

Doha, Qatar

• iHorizons is a leading provider of Software Solutions, Web Design & Development, Mobile App Design & Development, & IT services in the Middle East.
• Oversaw the company's top five significant accounts: Fadaat Media, MOTC, Qatar Foundation, Ooredoo Oman/Qatar, and Al Jazeera Media.
• Provided customized strategic partnership support during the 3 stages of client management, namely; Bidding Cycle Management, Project Implementation & Recurring Service / After Sales Support
• Developed a culture of strong teamwork, ensuring that both the team and tech partners are implementing effective and timely communications by applying agreed-upon processes and procedures
• Identified company's needs; introduced and sold Digital Services and SaaS products directly to Corporate Enterprises
• Led the resolution of issues and generate ideas for the business planning process

Doha, Qatar

• Canon specializes in Canon Office Automation, Managed Print Services & Software Solutions.
• Developed and maintained strategic business relationships with corporate accounts to promote products and services and secure profitable corporate agreements and negotiate new agreements
• Led the tender process to ensure streamlined and timely tender submissions
• Created and implemented strategies for major accounts, highlighting planned tactics to develop profitable business relationships and gathered information for future business plans and initiatives
• Analysed business requirements, defined customer needs, and effectively maintained commercial awareness of corporate accounts
• Identified new customers and new business opportunities through internal and external contact liaison

Cape Town, Western Cape, South Africa

• ITEC specializes in Telecommunications, Cloud Solutions, Document Management Services, Konica Minolta Office Automation, Managed Print Services & and Software Solutions.
• Established sales targets and goals in collaboration with senior management, taking into account the overall business objectives and market conditions.
• Created effective sales strategies and action plans to achieve sales targets and maximize revenue growth. This includes identifying target markets, customer segments, and sales channels.
• Recruited, trained, coached, and motivated a high-performing sales team. Set clear expectations and goals for individual team members. Provided guidance and support to help them achieve their targets and develop their.
• Monitored sales performance, analyzed trends, and forecasted future sales based on market conditions and historical data. Developed sales plans and budgets to align with overall business goals.
• Implemented and improved sales processes and methodologies to ensure efficiency and effectiveness. This includes establishing sales procedures, pipeline management, and CRM utilization.

Milnerton

• Oxbow is one of Africa's largest resellers of Xerox office equipment offering a wide range of printers, telecommunications, CCTV, and eco-energy solutions.
• Provided effective and needed strategies and offered Industry-specific solutions
• Managed and trained the Pabx teams and provided the team with support in closing sales
• Focused on increasing the Sales revenue & maintained the client base
• Strong knowledge of the Public & Private Sector market conditions and had to make informed decisions and provide direction to customers specific to their requirements
• Identified solutions that need to be offered as part of a collaboration with internal pre-sales-, product-, services- support staff with engaging, open communication and teamwork

Cape Town, Western Cape, South Africa

• Managed a portfolio of local and international accounts
• Encouraged long-term relationships with a focus on face-to-face activity
• Managed customer expectations by liaising with internal and external suppliers
• Provided excellent customer service to clients at the highest level
• Worked closely with Financial Institutions, in order to offer clients structured/monthly finance options
• Maintained, developed, and followed up further business relationships with existing clients

Cape Town, Western Cape, South Africa

• IP Group specializes in Telecommunications, Cloud Solutions, Lexmark/Canon Office Automation, Managed Print Services & Software Solutions.
• Established New Business and managed existing local & international accounts
• Attended trade exhibitions, conferences, and meetings
• Traveled across South Africa and sold Samsung Pabx Systems, Printers & Copiers, IT Related Products, and software to existing accounts
• Negotiated contracts and rental / service packages
• Worked closely with Financial Institutions, in order to offer clients structured/monthly finance options

Emalahleni, Mpumalanga, South Africa

• Set sales goals and developed sales strategies
• Researched prospects and generated leads
• Contacted potential and existing customers on the phone, by email, and in-person
• Handled customer questions, inquiries, and complaints
• Prepared and sent quotes and proposals
• Managed the sales process through specific software programs