Ryan Smyth Email & Phone Number

South Africa

San Diego, California, United States

• Responsible for managing a diverse portfolio of corporate and franchise development accounts throughout the United States, such as American Family Care Corporate & Franchise Development. Christian Brothers Automotive, Starpoint Brands, United Franchise Group US & Australia (Franchise Development brands) - Venture X, Signarama, Office Evolution, Exit Factor, Fully Promoted, Cannoli Kitchen, Transworld, Graze Craze, The Great Greek, AFI and NLX. Inspire Brands (Franchise Development brands) - Arby’s, Baskin-Robbins, Buffalo Wild Wings, Buffalo Wild Wings Go, Dunkin’ FD, Jimmy John’s and Sonic) • Successfully managed and launched Starpoint Brands, Graze Craze, Cannoli Kitchen, Dunkin’, BWW, BWW Go, Sonic, and Christian Brothers Automotive’s new Franchise Development website. • Designed and managed the American Family Care Mobile App project. • Driving client retention, renewals, upsells, and client satisfaction• Managing client expectations and strategies from inception to delivery • Working closely with the Client Service Director to determine root causes for customer success• Partnering with internal cross-functional teams to understand customer goals and key performance metrics• Providing regular reports and status updates• Working closely with Finance on billing setup, changes, and invoicing• Managing customer activity with CRM tools for maximum efficiency and visibility• Adhering to established processes and workflows, as it relates to campaign set-up, digital strategy, creative execution, and campaign management• Providing input on new processes and workflows as needed• Focusing on ensuring we maintain superior customer service levels, operational excellence, and strategic insight

Doha, Qatar

• Responsible for managing corporate accounts throughout the Middle East & Africa, including Cape Union Mart, Keedo, Old Khaki, Poetry & Thread & Miller in South Africa.• Supporting the Product Owner and Account Director remotely and working by using an agile methodology. Communicating with all stakeholders to ensure that the goals are clear and the vision is in line with the company's goals• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them• Collaborated with tech partners such as Salesforce, Sitecore, Google Cloud, and Kentico, to learn more about their products and to specialize in selling SaaS solutions to Corporate enterprises. Identified company's needs; growing revenue via prospecting, qualifying, selling, and closing enterprise client accounts• Proactively assesses, clarifies, and validates customer needs on an ongoing basis• Establishing efficient communication channels and liaising between key clients and internal departments• Recommending and implementing improvements to the management of key client relationships• Developed and maintained prospects and customer lists based on strategic marketing data and other sources for sales leads

Doha, Qatar

Ebdaa developed and manages two mobile applications in Qatar. Mzad Qatar (Classified & eCommerce marketplace) with 1.5 Million active users & Syaanh.com (Maintenance & Services) with 350,000 downloads. Ebdaa's portfolio covers a variety of services such as eCommerce, Web Design & Development, Mobile App Design & Development, UX/UI solutions.• Managed a remote and a local team of 13 specialists in the areas of Sales, Marketing, Creative Content, Operations and launched Two eCommerce platforms successfully into the market• Drove the sales performance of the e-commerce platform and managed and executed promotional marketing campaigns• Ensured great customer service by addressing and ensuring the timely resolution of customer issues or comments• Worked closely with demand planning and warehousing teams in order to ensure smooth order fulfillment• Provided analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through, and offer code performance• Oversaw the eCommerce strategy, delivering the overall company vision and strategy• Developed an eCommerce product and marketing roadmap that helped to deliver the growth of the business and created a platform that helped to drive the growth strategy• Worked closely with the Marketing team on the strategy for paid marketing, content, search, and social media to deliver on the overall company vision and direction• Worked closely with the functional teams to deliver a world-class, differentiated and personalized eCommerce experience• Contributed to setting objectives, goals, and KPIs/metrics and led the team to achieve/exceed them• Directed the activities of the Sales, Content, Designers, Marketing, & Operations team to ensure careful adherence to predetermined strategies• Responsible for hiring & training new employees within the eCommerce team• Managed the strategy, execution, and integration of key partners that expanded revenue streams and channels

Cape Town Area, South Africa

Thinkbox is a Creative Studio focused on working with Start-Ups & SMEs. Specialist in providing services such as Web Design and Development, Mobile App Design and Development, UX/UI, Graphic Design and Digital Marketing.• Developed and implemented sales and marketing strategies• Lead Sales and Marketing Teams• Budgeting and resource allocation• Planned, implemented, and managed marketing and lead generation campaigns• Developed and maintained a consistent corporate image and ensured that the brand was well communicated across all channels • Creation, implementation, and management of the marketing plan and activity• Managed all social media channels, strategy, and activity• Responsible for the creation of marketing materials • Ensured company websites and social media platforms are kept up to date • Developed, implemented, and managed sales forecasting activities, targets, sectors, markets, territories and set performance goals to achieve company objectives • Prepared and presented sales reports detailing sales, potential sales, and areas of proposed client base expansion• Reviewed and analyzed sales performance against plans to determine the effectiveness • Monitored, prepared, and reported on marketing communications and sales activity• Managed and gave direction to the marketing and sales departments/teams• Coordinated sales and marketing campaigns and initiatives to achieve business objectives • Directed staff, training, and performance evaluations to develop and control sales and marketing programs• Managed and supported the project implementation process, provided ongoing support, and implemented strategies to improve customer retention

Doha, Qatar

iHorizons is a leading provider of Software Solutions, Web Design & Development, Mobile App Design & Development, & IT services in the Middle East. • Oversaw the company's top five significant accounts: Fadaat Media, MOTC, Qatar Foundation, Ooredoo Oman/Qatar, and Al Jazeera Media.• Provided customized strategic partnership support during the 3 stages of client management, namely; Bidding Cycle Management, Project Implementation & Recurring Service / After Sales Support• Developed a culture of strong teamwork, ensuring that both the team and tech partners are implementing effective and timely communications by applying agreed-upon processes and procedures• Identified company's needs; introduced and sold Digital Services and SaaS products directly to Corporate Enterprises• Led the resolution of issues and generate ideas for the business planning process• Responsible for client relationships (ensuring effective Account Management delivery on all accounts)• Maintained an in-depth and up-to-date knowledge base of the client’s business, including competitive activity, local and global industry, and consumer trends• Proactively communicated with the clients to ensure the client’s expectations are understood and met in client meetings• Implemented effective strategies and creative ideas to achieve overall objectives• Managed sign-off and approval of process of work• Assisted in internal and external expectations• Report on project progress, and ensure all deadlines are met• Led effective implementation of production and delivery of communication activities• Managed the delivery of accurate campaigns on time and within budget• Adhere to and implemented appropriate sales processes

Doha, Qatar

Canon specializes in Canon Office Automation, Managed Print Services & Software Solutions. • Developed and maintained strategic business relationships with corporate accounts to promote products and services and secure profitable corporate agreements and negotiate new agreements• Led the tender process to ensure streamlined and timely tender submissions• Created and implemented strategies for major accounts, highlighting planned tactics to develop profitable business relationships and gathered information for future business plans and initiatives• Analysed business requirements, defined customer needs, and effectively maintained commercial awareness of corporate accounts• Identified new customers and new business opportunities through internal and external contact liaison• Developed an understanding of the major corporate accounts’ procurement, supplier, and management practices• Coordinated with C-level stakeholders and tailored proposals to achieve sales and profit targets• Maintained knowledge of industry trends through in-field contact, events, trade shows, and continuous online learning platforms

Cape Town, Western Cape, South Africa

ITEC specializes in Telecommunications, Cloud Solutions, Document Management Services, Konica Minolta Office Automation, Managed Print Services & and Software Solutions. • Established sales targets and goals in collaboration with senior management, taking into account the overall business objectives and market conditions.• Created effective sales strategies and action plans to achieve sales targets and maximize revenue growth. This includes identifying target markets, customer segments, and sales channels.• Recruited, trained, coached, and motivated a high-performing sales team. Set clear expectations and goals for individual team members. Provided guidance and support to help them achieve their targets and develop their skills.• Monitored sales performance, analyzed trends, and forecasted future sales based on market conditions and historical data. Developed sales plans and budgets to align with overall business goals.• Implemented and improved sales processes and methodologies to ensure efficiency and effectiveness. This includes establishing sales procedures, pipeline management, and CRM utilization.

Milnerton

Oxbow is one of Africa's largest resellers of Xerox office equipment offering a wide range of printers, telecommunications, CCTV, and eco-energy solutions.• Provided effective and needed strategies and offered Industry-specific solutions• Managed and trained the Pabx teams and provided the team with support in closing sales• Focused on increasing the Sales revenue & maintained the client base• Strong knowledge of the Public & Private Sector market conditions and had to make informed decisions and provide direction to customers specific to their requirements• Identified solutions that need to be offered as part of a collaboration with internal pre-sales-, product-, services- support staff with engaging, open communication and teamwork• Engaged at customer C-Levels and offered solutions and services with a thorough and comprehensive understanding of their organization, which supports the continued provision of essential solutions and services in a timely, efficient and effective manner• Identified major accounts at an executive level and efficiently and effectively managed multiple customer accounts

Cape Town, Western Cape, South Africa

• Managed a portfolio of local and international accounts• Encouraged long-term relationships with a focus on face-to-face activity• Managed customer expectations by liaising with internal and external suppliers• Provided excellent customer service to clients at the highest level• Worked closely with Financial Institutions, in order to offer clients structured/monthly finance options• Maintained, developed, and followed up further business relationships with existing clients• Analyzed individual customer needs and communicate the same to the Sales Director• Generated weekly feedback reports based on interaction and meetings with clients

Cape Town, Western Cape, South Africa

IP Group specializes in Telecommunications, Cloud Solutions, Lexmark/Canon Office Automation, Managed Print Services & Software Solutions.• Established New Business and managed existing local & international accounts• Attended trade exhibitions, conferences, and meetings• Traveled across South Africa and sold Samsung Pabx Systems, Printers & Copiers, IT Related Products, and software to existing accounts• Negotiated contracts and rental / service packages• Worked closely with Financial Institutions, in order to offer clients structured/monthly finance options• Aimed to achieve monthly & annual targets• Demonstrated and presented Products such as Samsung Pabx Systems, Printers & Copiers, Voice loggers, IT Related Products, Least Cost Routers, and software

Emalahleni, Mpumalanga, South Africa

• Set sales goals and developed sales strategies• Researched prospects and generated leads• Contacted potential and existing customers on the phone, by email, and in-person• Handled customer questions, inquiries, and complaints• Prepared and sent quotes and proposals• Managed the sales process through specific software programs• Built and maintained a CRM database• Met daily, weekly, and monthly sales targets• Participated in sales team meetings