Ryan Tanner Email & Phone Number

Salt Lake City Metropolitan Area

Lehi, Utah, United States

• Support clients utilizing the RainFocus event technology software platform for major client events and expos as part of a professional services team. Events range from small 500 person events up to global expos in.
• Help develop, design, and plan event processes, procedures, data models and web portals as part of ramp up to client events.
• Provide consultation to clients and internal teams around software releases and software implementation support.
• Work with product development teams to gather requirements for product enhancements and bug fixes.
• Solicit and take product feedback from clients. Work with product development teams to prioritize and implement feedback into software development lifecycle.
• Became a subject matter expert for the RainFocus Client Services organization for implementing and troubleshooting the RainFocus platform.

Draper, UT

• Support pre-sales operations as part of an internal solutioning organization (bid desk) for Dell EMC professional services.
• Develop statements of work, service quotes and other materials for pre-sales teams. Services quoted range from Dell EMC product-oriented services to vendor-agnostic IT consulting services.
• Work with multiple stakeholders across several internal organizations to develop, maintain and improve solutioning tools and systems.
• Manage internal projects that involve collaborating with go-to market and delivery organizations to enable bid desk support for services. Provide ongoing support for enabled service offerings post release.
• Ensure that adequate technical and business requirements are captured for accurate scoping of services.
• Develop and refine organizational and quoting processes, tools and guidelines.

Draper, UT

• Developed presales materials and processed quote requests for EMC Products and IT Consulting Services. Attended 6 week GSAP project management training boot camp.Duties included:
• Generating services quotes for EMC products and services.
• Working with delivery organizations to ensure accurate estimates.
• Maintaining the team reporting structure and service request Salesforce.com queue
• Providing feedback and updating internal documentation as needed.
• Repapering partner SOWs and other pre sales activities.

Draper, UT

• Interned with an IT consulting team. Duties included internal administrative tasks, resource management, utilization forecasting & tracking.
• Undertook the writing of operational documentation and testing for a deployable VMware vCloud proof of concept lab as part of an internal training effort.
• Took part in the development of an IT Consulting pre-sales bid desk pilot. Pilot developed Statements of Work and provided professional services quotes for multiple IT Consulting offerings. Pilot grew into multiple.
• Tracked and provided Consulting bid desk pilot metrics to internal leadership teams.

Salt Lake City, UT

• Provided support for Windows and Mac OS workstations in both local and global sites.
• Supported network printers and copiers and arranged for printer service by external vendors.
• Familiarized a mostly Windows based support team with Mac OS and Mac hardware by developingtraining materials and providing one on one training in an effort to lower team escalation rate.
• Assisted level 1 networking and Exchange/Active Directory support teams to help troubleshoot large cross-site issues when they arose

Salt Lake City, UT

• Worked remotely taking inbound technical support calls for Mac hardware, Mac OS, and bundled software. Collaborated with teammates to find solutions to customer issues in a fast-paced support environment
• Assisted customers in migrating data from Windows based PCs to Mac computers as well as restoring data from Time Machine backups.
• Provided release specific troubleshooting during the iCloud and Mac OS 10.7 “Lion” product launches.
• Developed process-oriented training materials which provided the team with a consolidated source of process materials and information.