Ryan O'Connell

Ryan O'Connell Email and Phone Number

Principal Application Administrator @ Sourcewell | Workday PlatformWorkday Pro accredited in Security, Reporting, Integrations Administration, and Connectors & Document Transformation @ Sourcewell
staples, minnesota, united states
Ryan O'Connell's Location
Virginia, Minnesota, United States, United States
About Ryan O'Connell

Ryan is an educated, certified, and experienced IT professional that holds a Bachelor of Art’s degree with double majors in Computer Science/Information Systems and Organizational Behavior, and post-graduate study in a Master of Art’s in IT Leadership program, all through the College of St. Scholastica. Ryan currently serves in a role as a Principal Application Administrator of the Workday platform, holding Workday Pro certifications in Security, Reporting, Integrations Administration, and Connectors & Document Transformation.Ryan has 24 years of total IT experience, including public sector, private sector, nonprofit, & leadership experience; 7 years of supporting a county-wide Public Safety Access Point (PSAP) 911 Dispatch Center, 4 years of supporting, maintaining, designing, & administering Electronic Document Management Systems (EDMS) with experience in both the Hyland OnBase and Laserfiche platforms; 5 years providing desktop support across multiple departments for a county government, and 6 years of experience in providing desktop, network, & telecom support in a large health insurance claims processing & call center environment. Ryan has strong systems integration, system security, application configuration, documentation, diagramming, and forms design skills.Computer & IT SkillsExperience with Workday, Windows OS; Microsoft Office 365: Word, Excel, Outlook, PowerPoint, Project, & Teams; Adobe Acrobat, WebEx, Ivanti LANdesk, VMware Workspace ONE UEM/AirWatch, Cherwell, Crowdstrike, DUO, Sophos Encryption, Snagit, SmartDraw, Miro, Active Directory, networking, wireless networking, LANs, routers, VPN, TCP/IP, firewalls, network tools, antivirus, remote administration, imaging PCs, MFDs & printers, UPSs, repairing/building computers, thin-clients, VMware, Hyland OnBase & Laserfiche ECMs, scanners, mobile devices (iOS & Android).Trainings & Conferences Attended:01/2011 - Laserfiche Empower Conference09/2012 - Tiburon User Group Conference09/2013 - Tiburon User Group Conference09/2022 - TSA 5N5 Cybersecurity Workshop facilitated by the TSA, FBI, & CISA12/2022 - Data Connectors Cybersecurity Conference05/2024 - Workday Twin Cities User Group Meeting09/2024 - Workday Rising - Las Vegas

Ryan O'Connell's Current Company Details
Sourcewell

Sourcewell

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Principal Application Administrator @ Sourcewell | Workday PlatformWorkday Pro accredited in Security, Reporting, Integrations Administration, and Connectors & Document Transformation
staples, minnesota, united states
Website:
sourcewell-mn.gov
Employees:
149
Ryan O'Connell Work Experience Details
  • Sourcewell
    Principal Application Administrator - Workday
    Sourcewell Feb 2024 - Present
    Responsible for maximizing application usage and performance, report creation, administration, integration, security, and vendor management for Sourcewell's Workday platform.
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  • Arrowhead Economic Opportunity Agency
    Director Of Information Systems
    Arrowhead Economic Opportunity Agency Sep 2021 - Apr 2023
    Virginia, Minnesota, United States
    • Restructured IS department from a previously departmentally-siloed structure, into a more efficient, centralized, resource-sharing, collaborative team structure• Managed IT involvement in contracted development of new Volunteer Driver database & web application• Led implementation of Multifactor Authentication (MFA) across agency to maintain eligibility for cyber insurance coverage• Re-evaluated Microsoft 365 licensing & identified a more strategic, value-added, & cost-effective option• Administered Google Workspace and Microsoft365 platform environments• Implemented a cloud-based ITSM system• Managed relocation of Internet & telecom services for Head Start office & classroom move• Identified & prioritized items of concern in agency Risk Management Assessment• Managed 5 direct reports• Participated in agency leadership & board meetings• Attended 5N5 Cybersecurity Training facilitated by the CISA, FBI, & TSA• Participated on advisory committee for IT program at Minnesota North College
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  • St. Louis County, Mn
    It Support Engineer – Public Health & Human Services
    St. Louis County, Mn Jul 2017 - Sep 2021
    Virginia, Minnesota, United States
    • Provided primary support for all Public Health & Human Services Department's Systems and Applications (PC, hardware, systems & application software)• Planned, analyzed, designed, evaluated, installed, implemented, tested, troubleshot, & maintained IT systems, applications, & technology• Configured, setup, & supported clinic iPads, mobile data network, and technology outfitted in the county PHHS Mobile Clinic COVID-19 Testing & Vaccination Trailers during the COVID-19 pandemic• Provided technical assistance to end-users & other IT staff via incidents & service requests in Cherwell ITSM• Imaged & deployed desktop, laptop, & tablet PCs via Ivanti Endpoint Manager• Deployed & configured application installs via creation of software packages & “pushed” via Ivanti Endpoint Manager• Deployed & administered mobile devices (Apple iOS & Android-based) via VMware Workspace ONE UEM/AirWatchParticipated in on-call rotation to provide 24/7 IT support for Public Safety (911 Dispatch Center, SLC Jail, SLC Sheriff’s, & external agencies utilizing the Northeastern Minnesota Enforcement & Safety Information Systems (NEMESIS) within the 6-county region consisting of St. Louis, Carlton, Lake, Cook, Pine & Koochiching)• Level 4 CJIS (Criminal Justice Information Systems) Trained & Certified• Trained & certified in handling FTI (Federal Tax Information)• HIPAA Trained & Certified
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  • St. Louis County, Mn
    Technical Services Analyst Ii - Electronic Document Management System (Onbase) Admin & Support
    St. Louis County, Mn Oct 2013 - Jul 2017
    Duluth, Minnesota, United States
    • Developed, tested, implemented, managed, documented, & supported a Hyland OnBase EDMS with workflow functionality for internal St. Louis County departments & a hosted solution for the Public Health & Human Services departments within a 7-county regional collaboration known as Region 3 (St. Louis, Carlton, Itasca, Lake, Cook, Koochiching, & Aitkin)• Maintained & supported EDMS integration with external systems for document input (Compass Pilot & RightFax) and forms/document keywords auto-fill data (Maxis/SMI)• Designed & developed the MNsure (MN’s derivative of the ACA) application processing workflow for Region 3 and Child Support solution for St. Louis County• Supported 2 upgrade cycles of the Hyland OnBase platform from versions 12 to 15 to 17• Edited & maintained 400+ form templates via Adobe Acrobat & Compass Forms• Created documentation and diagrams for system support, user support, & training purposes.Participated in on-call rotation to provide 24/7 IT support for Public Safety (911 Dispatch Center, SLC Jail, SLC Sheriff’s, & external agencies utilizing the Northeastern Minnesota Enforcement & Safety Information Systems (NEMESIS) within the 6-county region consisting of St. Louis, Carlton, Lake, Cook, Pine & Koochiching)• Level 4 CJIS (Criminal Justice Information Systems) Trained & Certified• Trained & certified in handling FTI (Federal Tax Information)• HIPAA Trained & Certified
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  • St. Louis County, Mn
    Technical Services Analyst Ii - Pc & Systems Support
    St. Louis County, Mn Jan 2012 - Oct 2013
    Duluth, Minnesota, United States
    • Provided primary support for all Public Safety Department's Systems and Applications (PC, hardware, systems & application software)• Supported & maintained a Computer-Aided Dispatch (CAD) system for the St. Louis County 911 Dispatch Center & participating agencies of NEMESIS within the 6-county region• Provided technical support and services to the following departments in St. Louis County: 911 Communications, County Sheriff’s Department, County Court Houses, County Jail, County Attorney’s Office, County Assessor’s Office, County Recorder’s Office, County Land Dept., Public Works, Arrowhead Regional Corrections, and Public Health & Human Services• Planned, analyzed, designed, evaluated, installed, implemented, tested, troubleshot, & maintained information technology systems & applications• Provided technical assistance to end-users & other IT staff• Implemented Microsoft Deployment Toolkit/Windows Deployment Services desktop imaging system.• Created & prepared custom Windows images for deployment• Imaged & deployed desktop, laptop, & tablet PCs• Deployed & installed software as necessary
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  • Arrowhead Economic Opportunity Agency
    Information Systems Technology Specialist Ii
    Arrowhead Economic Opportunity Agency Jan 2009 - Jul 2011
    Virginia, Minnesota, United States
    • Led project from Discovery to Implementation of a Laserfiche and Canon scanner electronic document scanning & workflow processing system in the Energy Assistance Program for the establishment of business process automation in the processing of client energy assistance applications• Advised and made initial recommendation to acquire Laserfiche following Request for Proposal (RFP) presentations from competing vendors representing and supporting both Laserfiche & Hyland OnBase• Served as the agency technical representative in the design & development of the system & workflow• Implemented the developed Laserfiche EDMS system and provided ongoing support, administration, and fulfillment of change requests involving the system• Attended Laserfiche Empower Conference for training and development of Laserfiche skillset• Deployed, maintained, repaired, supported, & upgraded desktops, laptops, network devices, & printers• Responsible for providing technical assistance, troubleshooting, training, maintenance, and security of IT systems• Prioritized and implemented IT projects based on business need• Researched, evaluated, recommended, designed, and implemented IT solutions• Purchased and maintained inventory of IT assets & supplies• Implemented PC imaging capability across the agency network, streamlining system deployment process• Recommended & implemented solutions for e-mail (Google Apps/Workspace), web content filtering (OpenDNS), website hosting (Dreamhost), and an open-source CMS website platform (Joomla) that saved the organization an estimated $74,000 upfront and $175,000 over 3 years
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  • Blue Cross Blue Shield Of Minnesota
    Network Specialist
    Blue Cross Blue Shield Of Minnesota Jul 2002 - Jan 2009
    Virginia, Minnesota, United States
    • Provided desktop, network, & telecom support in a claim processing and call center environment consisting of multiple locations and 500+ workstations• Implemented desktop, network, & telecom environment upgrades• Supported both commercial and proprietary enterprise applications• Implemented telecommuting capability utilizing thin-clients, virtual PCs, and VoIP softphones• Familiarity and experience with HIPAA compliance
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  • Sykes
    Technical Analyst / Help Desk Analyst / Hot Call Supervisor
    Sykes Jun 2000 - Jul 2002
    Virginia, Mn
    Hot Call Supervisor• De-escalated irate and ecstatic customers to provide remediation & resolution of issue• Provided 2nd-level support to customersHelp Desk Technician• Provided 2nd-level support to internal technicians for escalated issues in need of advanced resolution• Maintained internal database to track escalationsTechnical Analyst - Customer Support• Performed maintenance and troubleshooting of DSL internet service connections and e-mail service for customers of SBC (Now AT&T)• Documented customer configuration and support information into company databases• Provided basic computer, Internet, and e-mail instructions to customers
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Ryan O'Connell Education Details

Frequently Asked Questions about Ryan O'Connell

What company does Ryan O'Connell work for?

Ryan O'Connell works for Sourcewell

What is Ryan O'Connell's role at the current company?

Ryan O'Connell's current role is Principal Application Administrator @ Sourcewell | Workday PlatformWorkday Pro accredited in Security, Reporting, Integrations Administration, and Connectors & Document Transformation.

What schools did Ryan O'Connell attend?

Ryan O'Connell attended The College Of St. Scholastica, The College Of St. Scholastica, Minnesota North (Mesabi Range Community And Technical College At Time), Virginia Secondary School.

Who are Ryan O'Connell's colleagues?

Ryan O'Connell's colleagues are Lisa Hespen, Ryan B., Leslie G., Chelsea Schulte (Rutz), Michelle Tautges, Ashley Protivinsky, Rachel Fawver.

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