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Specialties: Customer Experience, Social Media, Contact Center Operations, Dynamic Knowledge Management, Cloud Computing, CRM, Sales Consulting
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SapBozeman, Mt, Us -
Sales Engineer At Sap FieldglassSap Jan 2020 - PresentWalldorf, Bw, DeI specialize in SAP's cloud solution for external workforce management, Fieldglass, with a focus on Contingent Labor and Services Procurement (SOW).
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Senior Solution Consultant - Oracle Service CloudOracle Oct 2012 - Jan 2020Austin, Texas, Us• Experience leading account strategy, customer/prospect discovery, value proposition, product demonstration, technical fit, and pricing within the sales opportunity process• Contributed over $4M in closed new business with new logos in multiple industries throughout tenure at Oracle• Responsible for understanding prospect/customer’s requirements and how they relate to business need through discovery as well as on-site observation in order to develop a specific, highly configured product demonstration for the line of business stakeholders; focused on customer acquisition, retention, and operational efficiency.• Fluent in sales, marketing, customer service, business intelligence, help desk, call center, ecommerce, SaaS, mobile and social CRM with an understanding of HTML (as well as other web technologies) and relational database structure• Lead multiple, intensive two-week training courses, while documenting product information and process docs, for new-hires to the Oracle Service Cloud product suite• Part of a small team that leveraged the existing Oracle Service Cloud solution to create an internal searchable knowledge base of sales and product related content to assist legacy Oracle employees in learning about the Oracle Service Cloud Suite• Provided over 100 highly customized demos during tenure with Oracle -
Customer Experience Strategy - Business DevelopmentOracle Sep 2009 - Oct 2012Austin, Texas, Us• Achieved 109% of 2H quota in 2011• Generated $2.0M to pipeline in 2011• Escalated two opportunities that closed for total revenue of $85,827 in initial quarter at the position• Attained 2nd highest overall quota number among business development team globally in 2010• Lead all business development client-expansion reps in total quota number in 2010• Highest “Closed New + Expansion” for new pipeline opportunities among business development team in 2010 at over $650K• Contributed over $5.1M to pipeline in 2010• Successfully scheduled internal executive level speakers for twice weekly meetings in early 2011• Provided high-level product walk-throughs to prospects when necessary to drive interest before passing to account executive• Demonstrated success speaking with every level of title (C-level, V-level, etc.) in areas such as Operations, Customer Support, IT, Marketing, and Finance.
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North American Client AccountsKana Software Jan 2009 - Apr 2009Santa Clara, Ca, Us• Added over $1 Million to personal sales pipeline in first 3 months of 2009• Developed projects to expand product suite with 6 current customers• Found three new unique, valid prospects in those 3 months• Obtained two large territories, solely overseeing one (North Central US)• Helped to resolve customer issues that had occurred during previous reps tenure • Leveraged my current customer contacts to identify new opportunities within my current customer’s organization, helping to expand our current product usage and solve a larger share of the customer’s needs• Worked aggressively, utilizing all business tools available, to succeed under a sales quota of $4 Million • Directed a team of technical and professional services individuals during the sales process -
Business DevelopmentKana Software Mar 2007 - Apr 2009Santa Clara, Ca, Us• Added over $2 Million of potential sales prospects to the pipeline annually• Worked with partner IBM to execute targeted “secret shopper” campaigns in the financial services and healthcare industries • Grew pipeline through outbound prospecting, conducting many thousands of calls to over 200 companies during term as BDR• Qualified over 70 leads, advancing them into the Inside Sales organization, this was the most warm handoffs within the organization during that time frame• Involved in 100% of all new business within the Inside Sales organization during 2008• Managed the entire sales process from prospecting through qualification• Lead the organization in number of qualified prospects during term as BDR• Qualified prospects based on timeframe, available budget, origin of project, and level of internal individuals involved on prospects end• Qualified, while at the same time motivating, potential prospects in order to set the sales team up for success
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Production CoordinatorPrintingforless.Com May 2003 - Mar 2007Livingston, Montana, Us• Effectively managed the workflow through the production department; observing, tracking and driving department’s performance goals by managing inputs (TSR’s) and outputs (printing press load)• Contributed to three consecutive record quarters for total production revenue through increased efficiency• Helped implement the production team system, bringing in elements gained from my tenure leading a $2 million dollar per year Technical Service team• Helped develop and set-up the production coordination department during a major company move to a new facility -
Technical Service RepresentativePrintingforless.Com 2003 - 2005Livingston, Montana, Us• Responsible for the acquisition of new customers, growing existing customer accounts, management of customer’s print orders from start to completion; file and marketing consultation, digital file manipulation, and high-touch customer service • Implemented a new three-person TSR team and acted as Team Lead • Grew customer base of new team to that on par with long standing teams• Consistently ranked among the top in digital files processed and new orders created
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Marketing InternshipImplemax Equipment Jan 2003 - May 2003• Responsible for the management of our database and the set up of advertising space Organized database Set-up advertising with various local and regional publications Developed a CD-ROM containing a virtual catalogue complete with interactive videos
Ryan Trapp Skills
Ryan Trapp Education Details
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Oregon State UniversityComputer Science -
University Of Massachusetts LowellInformation Technology
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Montana State University-BozemanBusiness-Marketing
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Montana State University-BozemanMechanical Engineering
Frequently Asked Questions about Ryan Trapp
What company does Ryan Trapp work for?
Ryan Trapp works for Sap
What is Ryan Trapp's role at the current company?
Ryan Trapp's current role is Sales Engineer at SAP Fieldglass at SAP.
What is Ryan Trapp's email address?
Ryan Trapp's email address is ry****@****now.com
What is Ryan Trapp's direct phone number?
Ryan Trapp's direct phone number is (800) 633*****
What schools did Ryan Trapp attend?
Ryan Trapp attended Oregon State University, University Of Massachusetts Lowell, Montana State University-Bozeman, Montana State University-Bozeman.
What are some of Ryan Trapp's interests?
Ryan Trapp has interest in Skiing, Hiking, Anything Outdoors, Camping, Biking.
What skills is Ryan Trapp known for?
Ryan Trapp has skills like Crm, Cloud Computing, Business Development, Saas, Sales Process, Customer Experience, Enterprise Software, Analytics, Account Management, Strategy, Solution Selling, Management.
Who are Ryan Trapp's colleagues?
Ryan Trapp's colleagues are Reenu Jojo, Leon Bischoff, Fukuda Katsumi, Troy Murphy, Aparna Raghunath, Qiongming Li, Sneha Vishnuvardhan.
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