Ryuji Yokoyama Email & Phone Number

Tokyo, Jp

San Jose, Ca, Us

In my most recent role, I was managing and empowering a technical team in Japan, overseeing product integration, product management, and technical account management while aligning with global objectives. Additionally, I collaborated with global product teams to enhance product features and capabilities tailored to Japanese market requirements, driving market relevance and adoption. Using excellent communication skills, I was fostering strong customer relationships, acting as a champion for client needs, and delivering consultative technical guidance. Some of my accomplishments are: * Delivered PayPal solutions to customers, ensuring seamless integration and successful implementation.* Achieved the highest productivity in the region, with release numbers per person exceeding the global average by 110%, demonstrating exceptional efficiency despite a smaller team size.* Minimised downtime and achieved consistent service delivery by resolving high-priority product/service incidents.* Contributed to product enhancements by driving initiatives with global product teams, increasing competitiveness in the Japanese market.

China, China, Cn

In this role, I prioritised features and solutions to meet local business needs, enhancing product relevance and competitive positioning. Also, I managed customer expectations, aligning product capabilities with business needs to build strong relationships. Conducted competitor analyses, identifying opportunities to refine and enhance product offerings.Check my contributions below: * Pioneered the establishment of high-performing product team, driving successful launch and adoption of the Lark product line in Japan.* Devised and executed product strategy tailored to the Japanese market, driving adoption and user engagement.* Envisioned and executed product strategies to align with Japanese business requirements.* Delivered exceptional user experiences through design and product enhancements, fostering customer satisfaction.* Evangelised Lark's capabilities to Japanese customers and potential clients, driving awareness and adoption.

Walldorf, Bw, De

As a Director, Product Management, I was driving the product innovation and market-specific enhancements as the leader of the product management team in Japan, establishing the region's first product and innovation team. I was directing customer escalation management for product incidents, achieving timely resolutions and maintaining trust. Check my contributions below: * Articulated product value and vision to C-level executives, strengthening stakeholder buy-in and fostering long-term relationships.* Managed the SAP Ariba user group, fostering collaboration among customers and SAP employees to gather actionable feedback and market insights, driving product improvement and customer satisfaction.* Evangelised products and solutions through targeted education for customers and internal teams, increasing awareness and adoption.

At NCR, I was streamlining software engineering operations across three sites in Japan, the Philippines, and China, managing a team of ~60, including two product managers. Additionally, I delivered robust product release strategies for Retail Enterprise Solutions while driving innovation, efficiency, and customer satisfaction.* Reduced defect rate by 90%, achieving the lowest defect rate on record with Agile methodologies and best practices.* Generated $4M in revenue through virtual mentorship program to enhance technical support proficiency,* Successfully improved time-to-market through effective coordination across multiple international sites.* Strengthened product quality and stability through innovative process improvements and development strategies.

Minneapolis, Mn, Us

Using excellent leadership skills, I was steering a cross-functional technical division comprising customer and technical support, professional services, and technical consulting to enhance operational efficiency and customer satisfaction. I led strategic initiatives to align product roadmaps with Japanese market requirements in collaboration with global product managers.* Increased Professional Services revenue by 130% through optimising account management and streamlining customer communication processes.* Reduced support backlog by 30% by restructuring case handling workflows and improving client interaction protocols.* Fostered collaboration between global and regional teams, aligning on product strategies and market needs.

Fort Lauderdale, Fl, Us

Here, I was developing the processes and procedures to drive organisational efficiency and achieve growth objectives. Directed projects and continuous improvement initiatives leveraging industry best practices to optimise support operations.Notable contributions:* Contributed to the development of global support strategies as a key member of the Worldwide Support Team.* Achieved 0% turnover rate by managing escalation and network support teams, fostering a positive work environment.* Collaborated with global teams to align support strategies, ensuring consistent service delivery across regions.* Spearheaded training programs to upskill technical support staff, boosting overall team performance.

Fort Lauderdale, Fl, Us

As a Life Cycle Maintenance Manager, I identified and resolved issues in Citrix's Enterprise Software, ensuring product enhancements aligned with customer requests and requirements.* Championed initiatives to enhance processes, systems, and metrics to support customer-specific customisation and improve product lifecycle management.* Increased resource efficiency by optimising development and testing processes, enabling a 70% increase in hotfix releases to meet Japan support and business team demands.* Achieved a defect rate of less than 0.5% by implementing strategic change initiatives and rigorous testing processes, significantly improving product quality.* Supported the achievement of $100M in revenue by enhancing product features and conducting Japan-specific testing to meet market demands.

Fort Lauderdale, Fl, Us

Manage QA team for the international market

Fort Lauderdale, Fl, Us

Execute QA processesManage QA projects

Master Of Science, Computer Science

Ba, Computer Science

Bachelor Of Arts, Business