As a Front Line Manager at Tk Maxx, I am responsible for overseeing and leading a team of sales associates in providing excellent customer service, managing day-to-day operations, and achieving sales targets. I had to ensure that my team was properly trained and equipped to handle customer inquiries and complaints, maintain store appearance and merchandise presentation, and meet daily sales goals.I also play a crucial role in building a positive and motivated team culture by providing coaching and guidance, setting clear expectations, and recognizing and rewarding top-performing employees. My excellent communication and interpersonal skills allowed me to effectively lead and motivate my team, resulting in increased employee engagement and customer satisfaction.In addition, I am accountable for managing inventory levels, monitoring store finances, and ensuring that the store was in compliance with all company policies and procedures. Through my strong problem-solving and decision-making abilities, I am able to successfully address and resolve various operational issues in a timely manner.I am proud of the contributions I made to the store's success, and I am eager to bring my leadership, customer service, and operational experience to a new challenge in any future positions.

Issued initial Confirmation of Acceptance for Study (CAS) statements and maintained accurate student and applicant immigration records. This included dealing with the creation of institutional sponsorship records in line with UK Visas & Immigration (UKVI) legislation, maintenance of sponsorship records in line with both student and applicant status changes, and ongoing maintenance of University immigration and compliance records through the student lifecycle.Provided support for new international students completing the registration process. This included assessment and approval of immigration documents provided at the point of registration, issuance of Biometric Residence Permits (BRPs) in line with UK Home Office guidelines and ensuring accurate and timely communications regarding outstanding requirements are sent to applicants through use of large-scale datasets.