• Communicated with Customers in person and by phone to promote issue resolution and good customer service. Weekly service review meetings with Customers.• Monitored progress of ongoing projects and determined necessary steps. Delegated tasks to employees to effectively complete projects.• Provided exceptional customer service to ensure satisfaction and loyalty.• Participated in regular meetings with senior management teams to discuss progress and challenges faced by the… Show more • Communicated with Customers in person and by phone to promote issue resolution and good customer service. Weekly service review meetings with Customers.• Monitored progress of ongoing projects and determined necessary steps. Delegated tasks to employees to effectively complete projects.• Provided exceptional customer service to ensure satisfaction and loyalty.• Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.• Negotiated contracts with suppliers and vendors for better pricing and quality assurance measures.• Responsible areas: Firewall, Load Balancer, Proxy, SSL VPN Services, DC-DC Connections, Housing services.• Facilitated month-end closing processes, invoicing and journal entries.• Reviewed monthly financial results with partners to identify opportunities to improve profitability. Show less

• Ensured N/N-1 compliance with industry regulations when releasing a product by performing necessary checks and tests.• Created project plans outlining tasks required for successful completion of each release cycle.• Coordinated with various teams such as developers, testers, system administrators. for smooth deployment of software releases.• Developed automated scripts that automate certain aspects of the release process which improved efficiency significantly.• Provided… Show more • Ensured N/N-1 compliance with industry regulations when releasing a product by performing necessary checks and tests.• Created project plans outlining tasks required for successful completion of each release cycle.• Coordinated with various teams such as developers, testers, system administrators. for smooth deployment of software releases.• Developed automated scripts that automate certain aspects of the release process which improved efficiency significantly.• Provided regular updates about progress on upcoming releases both internally and externally through emails or presentations. Monthly service review meetings with Customer.• Collaborated closely with product owners and senior stakeholders to prioritize feature requests according to business needs.• Monitored and tracked project milestones and deliverables. Show less

• Validating the incoming Firewall Rule Change requests from technical perspective. Identified firewalls to be modified.• Diagnosed network problems by running ping tests and traceroutes to isolate the source of the issue.• Handling incoming escalations and incidents at high priority in order to fulfil the satisfaction of the Customer.• Created and maintained network design documentations.• Supported customers and colleagues with catered technical advice.