• Professionally administered surveys and accurately recorded responses• Conducted phone surveys to collect data from consumers and businesses• Learned and adapted to new procedures and technologies• Demonstrated a strong attention to detail and accuracy

• Solving customer insurance related queries over the phone. • Updating policy information and providing effective account advice. • Resolving claims and complaint enquiries.• Administration duties on an ongoing basis

• All aspects of personal care including housework• Helping clients with their eating and drinking• Safely using aids and personal equipment to help clients with their mobility• Helping clients with physical or mentally stimulating activities

• Acted as first point of contact for customer enquiries • Updating policy information and providing effective account advice. • Resolving claims and complaint enquiries.• Forwarding specialist requests to other members of the operational area as appropriate• Logging documentation for future referral.

• To act as centre of competence and proactively support the customer and sales community in all aspects of order processing. • To build sound working relationships with the sales force and colleagues to ensure customer satisfaction and revenue growth.• Ensure that all critical controls of the order to invoice process are adhered to.

• Providing customer service to existing clients.• Processing orders and taking payment. • Gained extensive experience in administration, team working and organizational skills

• Dealing with customer issues over the phone.• Updating personal information and retaining customers.• Providing effective account advice

• Solving customer problems over the phone.• Troubleshooting for the internet, e-mail and giving effective account advice. • Dealing with Dial Up and ADSL connection enquiries

• Answering customer queries over the phone.• Placing orders and taking payment.• Handling complaints and escalating if and when appropriate.• Obtained technical skills in MS Office, NT Workstation and Windows 2000.