Efficiently lead management team whose goal was to reestablish and then maintain service and product standard in line with company vision. Oversaw and mentored teammates in all aspects of day-to-day operation including but not limited to employee hiring, training, scheduling and evaluations, budget adherence and financial reporting. Lead contact for any customer concerns and guest relations issues.● Managed and mentored a team of 85 staff members.● Supervised operations of a full-service restaurant with $5.3M in annual sales.

Manage day-to-day operations of hand crafted custom hand bag company. Sourced unique styles and materials to keep our product line up to date with both current trends and our customer’s desires. Responsible for production, marketing and market expansion through exemplary customer service, growing our social media presence and direct face-to-face sales. ● Successfully launched small business during the pandemic economy.● Established brand as a local leader in quality, customer service and ascetic eccentricity

Skillfully executed daily tasks, including creating and tracking staff schedules, ordering supplies within the set budget, and maintaining quality, service, and presentation. Upheld standards and educated staff on company policies and procedures. Oversaw hiring and onboarding of new employees and tracked payroll data. Expertly addressed customer concerns and ensured high-level of customer service. Formed business plans by carefully evaluating business demands. • Cultivated a team of 85 staff members.• Supervised operations of a full-service restaurant with $10M in annual sales.

Promoted superior customer service by advising a staff of 60 employees and overseeing day-to-day operations for a business with $4M in annual sales. Developed strategies, such as leveraging promotions and incentives, to achieve budgeted sales. Controlled expenses and maintained inventory. Devised service requirements and quality standards and cultivated a positive working environment. Encouraged staff growth through performance reviews and in-the-moment training. Tracked emerging trends in the industry to preserve professional and technical know-how. • Boosted customer satisfaction rating from 3.5 to 4 stars on social media. • Educated staff on wine and liquor qualities leading to a 9% increase in sales.

Facilitated public relations and media campaigns, reaching targeted audience and properly conveying brand. Regulated interdepartmental and customer communications and competently applied conflict resolution when necessary. Provided timely responses to requests for information. Organized financial accounting, including resolving vendor issues, and produced financial analytics by collecting, inputting, and reconciling data. • Revamped strategic plan to expand market share and maximize growth, yielding 17% profit increase in first fiscal year and an average of 4% growth the following five years

Directed all aspects of staff onboarding, including recruiting, training, and scheduling. Motivated staff by providing opportunities for growth and development. Ensured accurate inventory tracking in order to produce precise financial analytics. Supervised daily operations and focused on increasing customer satisfaction.• Advanced profits by 7% through achieving consistent cost of sales goals for 19 consecutive quarters.