Partner with various teams across the company helping them unlock the opportunities hidden within their data through advanced analytical methods and techniques.

Produce performance analysis for a multi-billion dollar annual operation providing in-depth coverage of how a variety factors impact the business. Analysis is crafted for audiences ranging from front line Guest Service Managers to the Chairman of Disney Parks, Experiences and Products Provide support to peripheral lines of business regarding theme park ticket sales including Resorts, Disney Planning Centers, NBA Experience and Guest Relations Implemented iterative process improvements based upon user feedback to transform static excel reports into intuitive Tableau dashboards that lead the operators to understand not only ‘What’ has occurred, but ‘Why’ it occurred Developed from conception to implementation a project utilized to administer an incentive based performance program for over 300 hourly Cast Members, managing over $300K in rewards annually Produce ad hoc reporting to provide insights to all levels of leadership teams throughout the segment Contributes to the creation, communication, implementation, and delivery of promotional sales competition for the front line operation. These competitions on average lead to a 48% increase in sales of the focus product during the promotion, and a sustained 25% increase after the promotion Co-chair the internship mentoring program for all Central Florida Sales & Distribution Marketing Strategy

Work with various partners across Walt Disney World, Disneyland and Disney Cruise line to discover trends and root causes in Cast and Guest Safety incidents. Foster ideas and strategize methodology to reduce incidents across the properties.  Balance multiple simultaneous projects related to bi-monthly Cast and Guest Safety meetings as well as various Ad/hoc request from within the Risk Management and Safety departments Utilize SAS, R, and Business Objects to discover trends, latent causes, and correlations in the safety incident data Use the information discovered in the data to “tell stories” that are understandable and actionable Present information discoveries to operational and support leaders ranging from GEMS to Directors and Vice Presidents across Walt Disney World, Disney Cruise Line, and Disneyland Resort Partner with Safety, Industrial Engineering, Imagineering, Workforce Management, and the Operations to create a holistic understanding of situations to develop achievable action plans that have account for the needs of all partners Utilize Predictive Analytic techniques to forecast impact of pilot programs and operational changes on the safety of our Cast and Guest Partner with Corporate Insurance and DOT Compliance to improve efficiencies by reducing manual steps in day to day operations Developed tools utilized by Risk Management Services and Analysis to properly allocate task among team members

Maintaining balance between operational, and Guest needs when it came to the day to day operations of the FastPass+ System. Understanding Guest behaviors when it came to FastPass+ registration, modification and utilizationAnalyzing Guest redemption and Cast recovery behaviors

Responsible for continuous training over 130 employees including life guards, camp counselors and grounds keepersMaintained data of 700 campers and 1500 members to ensure their safety and securityResponsible for managing all revenues earned through membership fees, club dues and concession salesLiaison for third party catering company that ran the concession stand ensuring their employees upheld our service expectationsResponsible for being aware of the safety of all people on all of our property

Ensured proper on hand quantities of food productCreated Schedules for a team of 6 employeesEnsured lunches were prepared for all Camper five days a week while not impeding on the demands of the concession stand by our GuestSet prices for menu items sold from the concession stand.