Shawn Calhoun Email & Phone Number

Portland, Oregon, United States

Clackamas Town Center, Clackamas, Oregon

Drive awareness and engagement with digitally assisted sales and convenient services to grow store online and market sales. Help develop teach and coach store processes and use of technology to ensure consistent and efficient operations. Lead, train and drive the execution of multiple playbooks. Manage labor expense and continuously improve productivity of team while ensuring a fast checkout. Act as an ambassador to the store in implementing, training and coachingimpeccable service standards.

Clackamas Town Center, Clackamas Oregon

Lead, train and execute best practices around the use of systems and tools to manage inventory, gain efficiencies and drive sales. Recruit, hire and develop an effective team of goal-oriented employees that deliver outstanding service. Assist other store leaders in ensuring departments maintain accurate inventory management and control shrinkage. Initiate business plans with store manager to help ensure service and sales goals are achieved. Direct the management and the execution of all facets of inventory management including Physical Inventory, Store Fulfillment and Divisional Inventory Standards. Manage financial aspects and budgets to drive efficiencies and continuous improvement within the store .

Clackamas, Oregon

Drive sales volume for $23 million store by recruiting, hiring, training and developing a team of customer service experts with a focus on speed and efficiency. Educate and support team to build customer relationships through friendly service as well as promoting loyalty program by opening credit card accounts. Staff and maintain cash room responsible for making store’s banking deposits. Ensure MPOS and TPOS systems and communications equipment are up to date and running efficiently and train entire store team on use and maintenance of all systems and devices. Responsible for minimizing selling costs and proper utilization of labor hours. Recognized as one of top rewarding (open credit card accounts) managers in the company. Twice received Support Manager of the Quarter award. Led store in winning Customer Service Playbook Award for four simultaneous quarters.

Washington Square, Tigard, Or

Drove sales volume by providing excellent leadership and support by assisting in the development of a team of service experience professionals. Expanded customer loyalty by promoting Rewards program, educating team on strengthening customer relationships through promotion of benefits and services. Demonstrated ownership of disciplines and process adoption with technology and innovation that enhance the customers’ experience. Led store in online order fulfillment by partnering with department managers to ensure best results in this area.

Downtown Portland, Or

Supported the department manager by creating and implementing business plan to achieve volume and productivity goals. Cultivated outstanding customer service by developing a team of salespeople through education, training and leading by example. Worked with the department manager to ensure merchandise and presentation standards were met. Built a loyal customer base actively selling on the floor, consistently surpassing sales goals. Delivered accurate inventory management and shrinkage results by partnering with management.

Clackamas County, Oregon, United States

Drove store volume by assisting the department manager in the development of a focused and motivated floor team. Increased customer loyalty by consistently leading floor in Rewards results.Assisted in implementing the Rack Playbook to deliver an amazing customer experience.

Downtown Portland, Or

Delivered outstanding customer service while consistently exceeding sales goal. Developed a loyalclientele by using directive selling techniques and promoting Rewards program. Recognized foruncanny ability for connecting with customers and was asked to participate in FNL program whichwas a program to develop future Nordstrom management. Consistently led the store in top creditcredit card accounts opened.

Downtown Portland, Or

Led team by partnering with department manager to implement sales plan and promote events and trunk shows to maximize volume. Developed a loyal clientele by giving outstanding customer service through directive selling and impeccable product knowledge.

Full Stack Web

Responsive Web Design Certificate, Computer Software Engineering

Associate Of Arts And Sciences - Aas, Audio Production

Activities and Societies: President’s List

Associate Of Arts - Aa, Educational Leadership And Administration, General

Associate Of Arts - Aa, Educational Leadership And Administration, General