🔹 About Me:I have 16+ years of work experience, with e-commerce, logistics, IT services & ITES/BPO industries, in a wide range of roles and functions like – Accessibility advisor, DEI (Diversity Equity & Inclusion) Program Manager, Learning & Development Lead, Operations management, Customer Service, Stakeholder Management and people management etc. I am a self motivated professional with a strong background in leveraging technology to drive positive social impact. With a keen eye for detail and a passion for problem-solving, I excel in project management, strategic planning, and fostering collaboration across diverse teams.🔹 Professional Achievements:In my recent role as a DEI Program Manager, I have spearheaded impactful initiatives aimed at fostering inclusion and accessibility. Notable accomplishments include orchestrating inclusive events and developing accessible learning programs tailored for persons with disabilities (PWDs) and LGBTQIA+ individuals. My efforts have garnered multiple accolades at both national and global levels, highlighting my dedication to promoting diversity and accessibility in all facets of my work.🔹 Commitment to Inclusion:I firmly believe that inclusion drives innovation and long-term cost savings. With a focus on cultivating a culture of inclusion within and beyond organizational boundaries, I actively lead sensitization workshops that extend the reach of inclusion efforts to the wider community.🔹 Professional Expertise:With a rich background in international settings, I possess a robust skill set that encompasses program and project management, stakeholder engagement, and client relations. I continuously seek opportunities to expand my knowledge, ensuring alignment with the latest industry trends, technology and best practices. Additionally, I excel in developing engaging newsletters and crafting monthly project report flashes to effectively communicate progress and key insights. Excel in validating building-level accessibility checks to ensure physical spaces are inclusive for all individuals.🔹 Leadership & Technical Proficiency:My leadership style is characterized by professionalism, enthusiasm, and a strong emphasis on teamwork. Drawing from extensive experience in ITES, E-commerce, and customer service environments, 🔹 Core Competencies:Learning & DevelopmentAccessible Learning SolutionsDiversity, Equity & Inclusion (DEI)Business Operations OptimizationPeople Management & Team LeadershipCustomer Service ExcellenceQuality Standards AdherenceAnalytical & Logical Problem-Solving