● Manage daily operations, including but not limited to inventory management, timekeeping for payroll, and customer service to ensure effciency and profitability● Maintain and troubleshoot all issues with the restaurant premises● Conduct regular staff meetings to improve employeeperformance and led classes educating employees on new wines and dinner items, resulting in increased customer satisfaction and sales● Coordinate with Events Manager to execute private events and classes… Show more ● Manage daily operations, including but not limited to inventory management, timekeeping for payroll, and customer service to ensure effciency and profitability● Maintain and troubleshoot all issues with the restaurant premises● Conduct regular staff meetings to improve employeeperformance and led classes educating employees on new wines and dinner items, resulting in increased customer satisfaction and sales● Coordinate with Events Manager to execute private events and classes multiple time a week● Enforce strict adherence to food safety and sanitation standards to ensure compliance with health regulations● Worked part-time overseeing events for the restaurant between April 2021 and February 2023 - whenever store volume demanded additional assistance. Came onboard full-time in February 2023, directly assisting Owner in operations. Show less

● Assist customers and provide prompt and accurate service ● Represent company image and provide detailed knowledge of products created by the Baking and Roasting divisions of the company● Train new hires up to the standards set by the Director of Hospitality and the Director of Food and Beverages

Answered directly to the Owners of Establishment. Duties listed below were initially shared between myself and General Manager until the latter left the company. Write, managing and posting the weekly work schedule for all employees Implement and improve on operating procedures Interview and hire new staff Train new staff with company’s Training Director Filling open shifts, call-outs and potentially filling in on shifts as a last resort Order… Show more Answered directly to the Owners of Establishment. Duties listed below were initially shared between myself and General Manager until the latter left the company. Write, managing and posting the weekly work schedule for all employees Implement and improve on operating procedures Interview and hire new staff Train new staff with company’s Training Director Filling open shifts, call-outs and potentially filling in on shifts as a last resort Order products for restaurant Make sure all equipment is in good working order and fix or replace when needed Ensure health, safety and hygiene standards for all employees Handle all customer inquiries and complaints Organize and order non-food items in stock room Develop ways to increase customers and sales Ensure food quality is consistent every day Find ways to save on food and non-food related costs Take direction and suggestion from owners Verifiy and validate Employee time cards for payroll Maintained daily checklists for all stations Closes restaurant including verifying that all safe deposits have been made Communicates with all management and owners on a daily basis Supervises all operations when Food Director is not present Accountable for the cleanliness of the front of house, bathroom, operating lines, and garbage leaving the building. Delegates tasks to employees Verifiy that employees are well equipped for the day Check and maintain front of house stock (all food and dry goods) Makes sure the display case is well stocked with desserts, caprese salads, cookies, etc. Check for proper health and sanitation requirements including sani-buckets, day dots, and food handling practices. Analyze P&L statements to best direct operations on a daily basis Utilized sales data to forecast potential profit and potential revenue streams, pinpoint high volume hours, and adjust business needs and tactics as needed. Show less

• Craft coffee or soda based beverages that will entice consumers to return, • Delegate work when necessary to ensure the restaurant is clean and tidy, • Prevent or manage possibly volatile situations to protect not only other customers but the image of the business, • Cook in the kitchen either based on a set schedule or to ensure customers are not leaving disappointed - many times working both as the bar manager as well as in the kitchen, • Responsible for… Show more • Craft coffee or soda based beverages that will entice consumers to return, • Delegate work when necessary to ensure the restaurant is clean and tidy, • Prevent or manage possibly volatile situations to protect not only other customers but the image of the business, • Cook in the kitchen either based on a set schedule or to ensure customers are not leaving disappointed - many times working both as the bar manager as well as in the kitchen, • Responsible for scheduling employees and managing conflicts between them diplomatically, • Evaluating product sales and creating specials to highlight more cost-effective dishes, Training new hires with either no experience or years of experience in kitchens. Show less

● Employed sensitivity when working with confidential information● Diffused conflicts over the phone and diplomatically addressed frustrations with taxpayers