Launch Academy is a full time immersive programming bootcamp designed to fully prepare junior developers for a productive role on an engineering team.

- Provided outstanding customer service and support for the Lumenpulse network of clients and distributors. - Managed projects of all major Lumenpulse installations through the Midwestern US.- Interpreted architectural and lighting design drawings to provide accurate bill of material and quotes- Communicated with lighting designers and contractors to facilitate design of custom Lumenpulse fixtures- Facilitated customer requests with finance, design, engineering, logistics and manufacturing teams.- Acted as the main Lumenpulse point of contact for fourteen sales agencies in the Midwest.- Managed post sales issues and determined appropriate course of action.

- Provided assistance and support for the entire sales process at Lumenpulse.- Entered and managed communications of new purchase orders through entire manufacturing process.- Provided outstanding customer service on incoming phone calls from clients.- Coordinated warranty claim returns and repairs.

- Helped clients grow their Amazon businesses by using data insights as well as marketplace experience.- Provided consulting services to brands selling on Amazon through analytical insights and visual listing improvements.- Perfected clients’ Amazon detail pages through merchandising enhancements.- Managed relationship with multiple accounts through daily communication and weekly status meetings.- Trained and consulted new clients on the Teikametrics FBA inventory management software.- Used feedback and user insights to drive improvements and innovation on Teikametrics inventory management software.

- Used data insights to grow sales in Dorel Juvenile's Ecommerce and Amazon Sales Channels.- Reduced out of stock percentage in half by leading forecasting activities and effectively planning for demand.- Ensured seamless transition of new and replacement products by preparing forecasts for eCommerce channels.- Improved site content to create an excellent online shopping experience for over 600 items.- Planned successful promotions that increased sales over previous month.- Provided timely and accurate analysis on POS and other data to increase sales.

- Determined items driving sales in specific categories based on yearly trends- Created master list of available products for individual customer’s sales - Organized internal files by continued and discontinued items - Identified profitable items for individual customers and remove items not driving sales from selling lists

- Performed day to day operational tasks such as answering telephone calls or data entry.- Assisted in fundraising event planning and organization.- Used Banner for database usage and entry.- Assembled promotional and informational mailings to alumni

- Used survey data to calculate key numbers and update monthly consumer satisfaction indicators- Pulled comments representing common themes from survey information and emphasize in presentation- Researched and compiled list of competitors’ return information for Chief Operating Officer- Created presentation for eCommerce team investigating competitor website layout and functions- Programmed surveys on Keysurvey program for widespread distribution