Sam Henderson Email & Phone Number

Manchester, England, Gb

Manchester, England, Gb

Liverpool, England, United Kingdom

- Identify personalised product recommendations catered to individual customers' needs- Extensive product knowledge across the Apple ecosystem enabling technical information to be communicated in an accessible manner - Provide hands-on troubleshooting assistance for consumers to drive retention and loyalty - Leverage in-depth knowledge to identify cross-selling opportunities with complimentary products to enhance device experiences - Consistently achieve top consumer feedback contributing to the store's Net Promoter Score (NPS)- Connect business customers with the Business team to deliver tailored solutions, supporting business growth through leveraging Apple products- Collaborate with the Tech and Merchandising team to execute store resets for new product launches

Belfast, Northern Ireland, United Kingdom

- Management of the internal CRM software and data- Monitoring and analysis of campaign results- Creation and development of marketing collateral to support sales activities - Rebranding of acquired companies documents and materials- Competitor research and construction of a social calendar to boost staff morale - Assisted in the planning and preparation for upcoming customer events

Liverpool, England, United Kingdom

- Maintaining a uniform shop floor creating a high-end, inviting atmosphere for customers - Aid Visual Merchandiser in placement of products to drive sales and reach KPIs- Competent in the use of RFID systems- Responsible for operational and customer service training of new employees- Entrusted with managerial tasks such as Health and Safety Checklists and Cash Handling

Belfast, Northern Ireland, United Kingdom

- Regularly updating RFI Registers and Drawing Registers- Creation and distribution of Site Reports and Weekly Resource Schedules- Compiling O&M information from multiple subcontractors and suppliers- Working effectively as part of a cross-functional team to complete projects - Overseeing defects on multiple completed projects - Visiting in-progress sites

Ballyhackamore, Northern Ireland, United Kingdom

- Replenishing stock on shop floor whilst ensuring date rotation is upheld- Helping set up end of aisle promotional materials- Ensuring product placement to drive sales- Spearheaded stock takes to provide stock reports for the store and reporting gaps to Line Managers- Proactive in aiding Managers to reach KPIs - Nominated by management for a promotion to Section Co-ordinator - Arranged multiple fundraisers in-store and encouraged all team members to participate