Developed clientele through proactive outreach and relationship-building with new clients.• Partnered with the Assistant Store Manager (ASM) to create business-driving initiatives, such as events and marketing opportunities, to attract and retain customers.• Conducted monthly client book reviews to ensure associates utilize client books for increased sales.• Ensured compliance with clientele standards and thank you note programs.• Oversaw completion of sales training programs by all associates.• Modelled and supervised the selling environment, providing consistent coaching on sales training to maintain high customer service and sales standards.• Assisted SM in achieving financial success by improving store performance metrics.• Assumed SM responsibilities in their absence.• Led by example in achieving personal sales goals.• Educated team on product knowledge, sales plans, personal goals, and measurable statistics; coached to maximize business results.• Networked in the community to fill open positions efficiently, building a bench for future promotions and openings.• Managed administrative recruitment duties, including scheduling interviews and communicating with candidates.• Effectively onboarded new team members through 30/60/90 day touch bases; conducted ongoing performance reviews through monthly meetings.• Utilized mid-year and annual reviews for associate development and addressed performance concerns timely, partnering with GM.• Communicated the Kate Spade brand aesthetic, philosophy, and lifestyle to the sales team and customers.• Ensured brand and operating standards were met to support brand consistency and maintained visual merchandising directives.• Provided ASM with payroll budget management by adjusting schedules as needed.• Monitored and enforced company policies and procedures, focusing on loss prevention.• Accurately managed POS transactions to maintain inventory integrity.

• Expertise in sourcing, screening, interviewing, and on-boarding, ensuring seamless assimilation into company culture.• Crafting detailed orientation programs providing vital insights into benefits, policies, and procedural overviews for new hires.• Adept at fostering open communication, swiftly resolving disputes, and cultivating inclusive work environments.• Proficient in developing engagement strategies such as open-door policies, town halls, and recognition initiatives.• Hands-on experience managing payroll and compensation, ensuring timely and accurate salary disbursements, and aligning compensation strategies with organizational goals.• Skilled in creating and implementing policies aligned with organizational guidelines and ISMS protocols.• Innovative approaches to promoting wellness programs and healthy lifestyles.• Strong background in managing correspondence, report generation, analytics, and addressing diverse HR inquiries.• Demonstrated leadership in fostering strong customer relationships, delivering exceptional service, and driving sales.• Effective management of associates through feedback, recognition, and performance appraisals.• Ability to analyze sales reports and collaborate on inventory optimization to drive sales.• Ensuring 100% in-stock levels and overseeing efficient organizational plans.• Proven ability to address and resolve customer issues, effectively communicating sales and promotional activities.• Commitment to ensuring compliance with Safety and Asset Protection protocols throughout the department.