Ict Manager
Current•Providing technical leadership in the implementation of the Integrated Tax Administration System (ITAS) at the National Revenue Authority, Sierra Leone.•Troubleshooting and resolving any problems with business application software.•Support all aspects of software development /implementation, administration, and maintenance.•Creating and overseeing protocols and procedures for the use of any new software applications.•Manage, supervise, and provide leadership for teams that will… Show more •Providing technical leadership in the implementation of the Integrated Tax Administration System (ITAS) at the National Revenue Authority, Sierra Leone.•Troubleshooting and resolving any problems with business application software.•Support all aspects of software development /implementation, administration, and maintenance.•Creating and overseeing protocols and procedures for the use of any new software applications.•Manage, supervise, and provide leadership for teams that will be responsible for implementing, supporting, maintaining, and administering the Authority’s operational and support business systems.•Provide support in translating user input into specifications for software upgrades.•Maintaining up-to-knowledge of the latest software developments.•Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.•Implement policies and procedures for data/information processing and computer systems operations and development.•Work with Vendors to specify, design, and implement business systems that are efficient, scalable, and stable.•Managing CRMs, web technologies, oracle DBs, SQL DBs, MS SharePoint, Business process reengineering,•Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.•Monitoring the roll-out of new software applications to ensure there are no problems•Identifying opportunities for application optimization, redesign, or process improvement - focused on collaboration systems and internal tools.•Act in alignment with user needs and system functionality to contribute to organizational policy.•Preserve assets, information security and control structures.•Support activities in collaboration with the Head of Infrastructure and Help desk and the to ensure the applications perform well in production for end users. Show less