Karthiga Sethuraj Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• As a player coach, trained & coached 15+ onshore & offshore teams to improve flow of work, operating efficiency and development velocity by over 50 %.• Seamlessly onboarded 100+ new hires by providing world class orientation & training on Agile product development, User story writing, Estimation, Product ownership, Agile project management tools, Scope Management, Flow metrics and many other advanced Agile concepts.• Designed and facilitated hands-on impactful Product Owner & Agile bootcamps for 120+ members of the Engineering, Product and leadership teams to realize significant process efficiency.• As a seasoned agile coach managed delivery of Data Engineering, Payments, Platform Engineering, Utility Expense Management & Resident Experience Mobile & Web application development teams. • Fostered a culture of continuous improvement by facilitating around 1000 sprint and project retrospectives with 20+ product development teams.• Mentored teams on facilitation skills and significantly improved the efficiency of all the Agile (Scrum) Ceremonies.• Closely worked with senior and executive leadership to provide project and team updates using interactive dashboards & MBR reports.• Improved engagement in Agile trainings sessions using Miro,Lucid,Breakout rooms, Kahoot and Mentimeter by over 80%.• Managed and Mentored junior scrum masters and established the Agile center of Excellence by forming guilds (Community of practice) and chapters with other Agile champions.• Automated Project Release tracker reports in Jira to track progress of roadmap initiatives for project forecasting.• Implemented Lean and Just In Time concepts to enable teams identify non value adding activities and processes.• Diligently led and executed the end-end data migration from Aha! (idea portal) to Jira Product Discovery(JPD) resulting in ~$50k annual savings.• Led and executed the migration of 500+ whiteboards from Miro to Lucidspark resulting in ~$15k annual savings.

Chicago, Illinois, United States

• Tracked the Agile maturity of 15+ squads every 6 months using a combination of SWOT, Spotify, Atlassian & other health check models.• Instituted the Product Engineering Process Improvement (PEPI) council with all the Executive and Senior leadership members in Engineering and Product to establish process standardization and governance. • Facilitated all key Agile ceremonies from stand up, refinement to retrospectives to improve process efficiency.• Developed and executed multiple POC on apps like checklist, timesheet, eazyBI and significantly improved team productivity and efficiency.• Improved quality of deliverables by implementing a Root Cause Analysis (RCA) process that led to reduction in number of production defects.• Planned and executed the migration of all project data in JIRA/Confluence and software development practices through Zego's acquisition of three new companies.• Supported those acquisitions by providing comprehensive training sessions & workshops on Agile frameworks, processes, best practices. It included hands-on exercises, learning by agile games and assessments.• Promoted learning culture within the organization by partnering with L&D team and introduced the concept of learning champions.

Chicago, Illinois, United States

• SPOF/SME of all the administrative tasks Jira and Confluence. Leveraged JIRA automation to improve efficiency of the roadmap planning, escalate blockers, track deployments and product launch process workflows.• Spearheaded the Agile process standardization efforts by setting up a new product delivery value stream.• Automated the metrics tracking process by designing and building a robust Flow metrics suite in EazyBI to enable data driven decision making for both development and leadership teams.• Diligently led an department wide Agile transformation effort to adopt a Hybrid Flow Based Framework (Scrumban) based on Product to Project concepts.

Chicago

• Led the Agile transformation journey as a scrum master, facilitating all the scrum ceremonies from Stand up, Pre-Refinement, Refinement, Review to Retro for multiple software development teams.• Hyper focused on escalating and removing blockers and impediments for the teams to improve overall flow of work and throughput. * Prepared high quality training materials and the metrics tracking system from scratch. * Facilitated multiple training sessions for the teams on Agile topics starting from Agile 101, Agile Relative Estimation using story points, User Story Writing to Iterative and Incremental development techniques. * Conducted several in-person workshops and used Agile games to coach teams on key Scrum and Agile principles. * Successfully led the teams adopt scrum and significantly improved their predictably.* Implemented multiple process improvements across all development and support teams.

Chennai, Tamil Nadu, India

CLIENT: Morgan Stanley, NY* Progressive experience of managing deliveries of a Fortune 500 customer - Morgan Stanley, in investment banking domain.* As a Project Team Leader worked closely with stake holders, product owners, and senior management.* Ensured 100% regulatory compliance in delivering mission-critical projects dealing with high profile clients like IRS (Internal Revenue Services) for 3 consecutive tax years.* Adopted Lean methodologies to contribute to the continuous improvement of the performance of the application. * Enabled configuring Service-Now – IT Service management suite for the legacy TAX application to manage incidents and all IT service requests as part of L2/L3 Production support tasks.* As a certified Scrum Master effectively adopted Agile principles and enabled transition from waterfall to Agile methodology.

Belgium

CLIENT: COLRUYT, Belgium* Played the role of Onshore Coordinator at client location in Belgium as a liaison between client and the offshore team. * Led the production support team serving as first point of contact for resolving all production issues.

Chennai

CLIENT: COLRUYT, Belgium * Developed and maintained the back end administrative tool of a Belgian retail corporation called Colruyt. * Worked in the capacity of Business Analyst, Mainframe Application developer and tester in the development and maintenance of an in-house configuration tool for a Belgian Retail Major - Colruyt.* Implemented several complex technical deliverables from conception, Requirements gathering, Development, Testing, UAT, deployment to post production support. * Coached project delivery teams on Defect Prevention and Casual Analysis techniques.* Served as Defect Prevention(DP) Prime and addressed issues related to Quality Assurance by using casual analysis techniques - plotting Pareto charts and Fish bone diagrams.* Actively involved in Corporate Social Responsibility activities by coaching high school students on the weekends in the office campus.

Certificate In Agile Practises, Agile Project Management

Bachelor Of Engineering (B.E.), Industrial Engineering

Activities and Societies: Society of Industrial Engineers, Rotaract Club Industrial Engineering