Collaborate with cross-functional teams to gather, analyze, and document business requirements for IT systems, resulting in a 15% increase in process efficiency.Conduct stakeholder interviews, facilitate workshops, and utilize user stories to elicit and prioritize requirements.Document detailed business requirements, functional specifications, and acceptance criteria using industry-standard methodologies and tools.Analyze existing business processes and systems to identify areas for improvement, leading to cost savings and enhanced productivity.Work closely with technical teams to translate business requirements into technical specifications and design solutions that meet business objectives.Support testing activities by developing test plans, test cases, and test scripts, ensuring that solutions meet business requirements and quality standards.Provide training and support to end-users during system implementation and post-implementation phases, resulting in increased user adoption and satisfaction.

Assisted senior analysts in gathering and documenting business requirements for a new CRM system implementation project.Conducted research and analysis on industry best practices and emerging technologies to support project decision-making.Developed training materials and conducted user training sessions to familiarize employees with new processes and systems.

Designed, implemented, and maintained enterprise-level IT systems, including servers, networks, and storage infrastructure.Conducted system analysis to identify performance bottlenecks and scalability issues, implementing solutions to optimize system performance and reliability.Collaborated with cross-functional teams to deploy and integrate new technologies, ensuring compatibility and seamless operation with existing systems.Provided technical support and troubleshooting assistance to end-users, resolving system-related issues in a timely manner.Developed and maintained system documentation, including architecture diagrams, configuration guides, and standard operating procedures.

Managed and maintained company websites, ensuring functionality, security, and optimal performance.Updated website content, including text, images, and multimedia elements, to reflect current promotions, events, and announcements.Implemented website enhancements and improvements based on user feedback and analytics data, resulting in increased user engagement and satisfaction.Conducted regular website audits to identify and address technical issues, broken links, and accessibility issues.Collaborated with marketing and design teams to develop and implement website strategies that aligned with company goals and branding guidelines.