• Write and proof-read program update reports and supporting communications for distribution• Create and compile data reports• Triage questions and support requests from advisors, field leaders, and internal partners• Coordinate B2C campaign execution with internal partners• Support the development and delivery of new initiatives and programs• Provide coordination for necessary business approvals, translation, production, and publication needs, managing completion to deadlines• Create process documentation• Identify opportunities for process improvement, and contribute to increases in efficiency

- Provide regular performance coaching, feedback and development support to team - Supports the team technical issue related to the processing of transactions- Manage workflow and resources to consistently meet service standards - Liaise with internal and external business partners to achieve overall objectives of the Dealer - Ensure effective communication within the team and foster positive team environment- Create an environment of innovation and creativity that leads to continual process and service improvements - Support Dealer projects and initiatives - Make decisions regarding escalations, exceptions and corrections that fall within regulatory and corporate guidelines- Handles advisor escalations as required

• Coach and Manage the success of a team of 13 staff• Provide support in crafting and maintaining agenda, presentations, reports and visual boards for leadership meetings within Sun Life's 5-Circle Operating Model• Manage the planning and execution of department events (recognition events, SLF conferences, partner meetings, town halls). Assume accountability for the end-to-end experience. Liaising with business partners, service providers and vendors as needed• Purchase Coordinator for the department - source and deliver office supplies, equipment and services required by the business. Manage invoicing, payment and expense submission per corporate guidelines• Support the co-ordination and provision of expense management reports and participate in the annual financial planning process• Managing AVP schedules and calendars in alignment to Senior Leader Standard Work (SLSW) principles; help senior leaders triage and prioritize items for attention• Resource for special projects as required by the business• Support functional business leaders with the onboarding and orientation of new employees• Support the management team with the development of process, structure and cadence to build out organizational effectiveness• Attend weekly leader meetings, provide agenda support, document minutes, track and follow-up on actions items; co-ordinate across regions to ensure the management team is in sync on plans and priorities

• Managed service logs, invoices, and route planners for 13 locations.• Directed a database of 1600 customers – updated files individually for completed service dates and any personal information changes.• Succeeded in assisting all locations in completing services in a timely manner.• Delivered correspondence to all managers, head office, and executives via phone call and email.

• Directed locations in Kitchener-ON, Hamilton-ON, Edmonton-AB, and Denver-CO (USA). Additionally assisted in Victoria-BC.• Successfully executed full cycle recruitment in all locations reaching daily and weekly target goals.• Managed employee relations.• Conducted scheduling of workers and worker pay.• Organized onsite and offsite job fairs and training sessions.• Represented the organization at university and city-wide job fairs.• Administered an Excel worker database of 300+ contractors, as well as a separate Excel database for 1000+ customers.• Performed data entry for all customers serviced.• Completed monthly inventory.• Active member of the Joint Health and Safety Committee.• Effectively maintained accounts payable ensuring customers were followed up with.• Communicated annually with customers to rebook them for services.• Corresponded daily with managers, head office, and executives.• Accounting of company receipts.• Handled customer questions and complaints in a timely manner.• Maintained completed service logs in a chronological order filing system.

- Supported the HR Manager in all administrative aspects

• Led and assisted with processing, replenishment and prioritizing of merchandise receipts in a highly productive manner• Leveraged tools and reports to ensure the sales floor is full and abundant with all styles, colors and sizes represented• Led and executed merchandise flow standards, backroom and understock organization• Ensured visual merchandising strategies and presentation standards are achieved and maintained• Understood, adhered to and reinforced brand standards• Used visual merchandising filters to execute sell down strategies and product placement• Supported merchandise assessments and store inventory• Assisted in the observation and training of new associates, including role modeling and serving as a shadow partner

• Drives store sales and growth by personally selling to customers • Proactively engages with customers, reads cues and responds effectively • Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the point of sale • Processes merchandise to be floor ready and maintains back room and under stock to brand standards• Assists with projects as needed including markdowns, re-tickets and the mark out of stock process • Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment