Stephen Mortell Email & Phone Number

Minneapolis, Minnesota, United States

• Specialize in working with Avid Nexis, Avid's high speed storage product. Software based storage that can scale out to 6.4 Petabytes and achieve bandwidth over 24GB/s with multiple clients connected using large media files.• Create bug reports for fixes to be released in future software versions. Use an Agile workflow with Attlasian JIRA communications throughout the engineering team.• Linux based system. I troubleshoot failures and bugs for Enterprise customers. I generate logging and review the logs for customers having issues.

Greater New York City Area

I held full accountability in a 6 month contract extended for the Preventative Maintenance processes while also leading key technical projects. I made key contributions, such as: ★ I successfully virtualized 75% of Avid Workgroups, including all those housed at ABC Headquarters in New York, and 50% of the iNews/Command control rooms.★ I conceptualized and created completely new playout control rooms using innovative techniques and technologies, cultivating greater consistency throughout the control rooms and enhancing business continuity in case of any unforeseen issues. ★ I directed the organization’s Avid Nexis E5 upgrade with more than 200 clients attached and 3.4 Petabytes of storage, positioning the facility to leverage the latest Avid Media Central UX technology to collaborate on projects.

Greater New York City Area

I served as a post-production engineer and ensured a high-quality, polished final product every time by sharing expertise and giving end-to-end assistance and feedback for projects. My scope included Radical Media projects being cut or finished at Outpost. I created 100% of workflows for Netflix and Showtime productions as well as untitled feature films. I specialized in feature documentary ventures, focusing on a multitude of scripted as well as non-scripted projects. I also regularly consulted pre-production with producers on optimal workflow and best practices for projects, providing recommendations on everything from shooting to final stages.

Greater New York City Area

I facilitate a two-day Avid class that I designed and created myself. I use an assortment of techniques to meet adult learning principles, build students’ critical thinking skills, and provide them with a deep understanding of the Avid platform. I also use varied learning media to increase engagement and retention for students and ensure they leave the class with a strong grasp of troubleshooting Avid products.

Greater New York City Area

I delivered professional customer service consultations on Avid Media Asset Management (MAM) and Media Central UX (MCUX), focusing on delivering a superior service experience while continuously improving resources available. Some of my duties included evaluating and prioritizing support requests and enhancement suggestions from customers. I also leveraged my own expertise and the issues I observed in my support role to create documentation for navigating common processes, which was published to both support staff and end users. Finally, I assisted in writing the majority of the MAM program customization.

Greater New York City Area

I owned the client relationship with NBC/Comcast and provided key support to other high-profile clients including HBO, CBS, Viacom, and more. I meticulously investigated and resolved concerns from management- and executive-level customers. In addition to my client-facing work, I supported various computer systems and databases, ensuring satisfactory issue resolution. My colleagues appreciated that I maintained a calm demeanor and positive attitude in a fast-paced, demanding environment. I am most proud of the improvements I made to the client experience, such as increasing the speed of resolving service tickets by 70% over the previous year in my first year on the job.

Greater New York City Area

I provided wide-ranging internal support for staff and collaborated with service providers to correct any hardware issues. I resolved challenging customer complaints in a professional, solution-focused manner. I redesigned the machine room, resulting in a 100% improvement in efficiency of output for each project. I also provided creative consultation and insight to film executives and producers for more than 20 feature films, as well as designed and supported the workflows for three of MTV’s longest-running reality shows.

Greater New York City Area

As lead Project Engineer for the east coast, I established best practices across the company in offices across multiple region. I directed inventory and troubleshooting processes, spurring an increase in rental sales from $200,000 to $2 million in a two-year time frame. I was also responsible for monitoring schedules for numerous projects with overlapping deadlines.

Greater New York City Area

I edited varied content such as documentaries, reality shows, industrial corporate videos, and talk shows. I also provided story-boarding and editing for short-form content, sizzle reels, and image spots. One of my greatest highlights was being recognized with a Daytime Emmy Award nomination while assistant editing Reading Rainbow.