Experienced Technical Support Engineer | Data Migration Specialist | Customer Support ExpertI am an experienced Technical Support Engineer with a proven track record of delivering exceptional customer support and managing complex data migration projects. Over the past several years, I have honed my expertise in data analysis, technical troubleshooting and incident management, with a focus on improving customer satisfaction and data quality.At Tata Consultancy Services, I led several high-impact projects for J.P. Morgan Chase & Co., where I played a key role in ensuring smooth transitions during system upgrades, resolving data quality issues and providing end-to-end technical support. My ability to handle high-stakes issues and collaborate effectively with cross-functional teams has contributed to a 95% customer satisfaction rate and a 98% data accuracy rate in post-migration projects.In addition to my technical expertise, I have a strong background in managing stakeholder communication, performing root cause analysis and driving process improvements. My leadership and decision-making skills have consistently contributed to exceeding SLAs, reducing incident recurrence and improving operational efficiency.Key Strengths:* Customer Support & Incident Management* Data Migration & Quality Assurance* SQL, MySQL, AWS, JIRA and GIT* Technical Troubleshooting & Root Cause Analysis* SLA Management & Stakeholder CollaborationFeel free to connect with me here on LinkedIn or reach out via email at prakashvani.s@gmail.com.
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Product SpecialistFreshworksChennai, Tn, In
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Senior Technical Support EngineerTata Consultancy Services Jun 2023 - PresentBengaluru, Karnataka, India• Led the successful migration of payment systems to comply with SEPA standards, ensuring seamless integration with existing financial infrastructure and minimizing disruption to business operations.• Developed and executed data transformation and mapping strategies to convert existing payment data formats to SEPA-compliant XML schemas, enhancing data accuracy and integrity during the migration process.• Conducted comprehensive testing and validation of SEPA payment processes, in UAT to identify and resolve issues prior to full-scale implementation.• Implemented monitoring tools to track the performance of SEPA payment systems post-migration, identifying areas for optimization and improving overall transaction efficiency.• Troubleshooted complex technical issues related with payment transactions workflow and delivered timely solutions and workarounds that resolved 95% of cases without escalation, improving overall system reliability and customer satisfaction. -
Technical Support EngineerTata Consultancy Services Jan 2023 - Jun 2023Bengaluru, Karnataka, India• Troubleshot, analyzed, and resolved complex data migration issues, ensuring minimal business disruption.• Developed and implemented data migration processes, ensuring accuracy and completeness.• Validated data integrity and monitored job statuses, ensuring on-time delivery.• Designed and executed SQL queries to analyze, transform and migrate datasets, improving data migration accuracy and efficiency by 30%.• Contributed to incident, problem, and change management activities in line with ITIL framework processes.• Utilized observability tools to monitor production environments for anomalies and address issues promptly.• Enhanced operational efficiency by collaborating cross-functionally to deliver projects on time and within budget.
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Assistant System EngineerTata Consultancy Services Feb 2020 - Dec 2022Bengaluru, Karnataka, India• Orchestrated comprehensive technical support to J.P Morgan Chase Customers via electronic communication, achieving a 95% customer satisfaction through effective troubleshooting and configuration guidance.• Conducted log analysis via Event Viewer which resulted in a 20% reduction in customer downtime through proactive troubleshooting.• Reduced system downtime by 30% by resolving virtualization issues, resulting in improved performance for 200+ virtual machines.• Diligently documented technical procedures and workflows and facilitated the knowledge sharing processes, enhanced team efficiency.• Acted as a primary contact for high-priority escalations for Senior Executives (ED’s, MD’s), successfully resolving 100% of critical issues within SLA.
S Prakash Education Details
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Information Technology
Frequently Asked Questions about S Prakash
What company does S Prakash work for?
S Prakash works for Freshworks
What is S Prakash's role at the current company?
S Prakash's current role is Product Specialist.
What schools did S Prakash attend?
S Prakash attended Sri Krishna College Of Engineering And Technology.
Who are S Prakash's colleagues?
S Prakash's colleagues are Pranav Nithya, Michael Ganas, Antony Kavin, Arthika Sorna Cfo Sorna, Dhivya D., Selvakumar Ganesan, Kinnera Kokkiligadda.
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S. Prakash
Data Engineer || Research Scholar Phd || Masters In Information Technology || Bachelor In Computer Science & EngineeringNew Delhi
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