As an Assistant Manager at Tim Hortons, I lead a team of 20 people in a high-volume fast-food establishment, ensuring safe food preparation and adherence to service standards. I have over two years of experience in supervising, coaching, and mentoring team members, as well as managing inventory levels, labour costs, and customer concerns. I have also contributed to quality control measures and sales growth strategies, thanks to my skills in Quality Management, Six Sigma, and Lean, which I obtained from LinkedIn certifications.Before joining Tim Hortons, I worked as a Production Specialist at Cook it, where I managed production schedules, maintained records, and collaborated for process improvement. I hold a degree in Operations and Production Management from Collège LaSalle and a Bachelor of Science from Kurukshetra University. I am passionate about operational excellence and customer satisfaction, and I am seeking opportunities to apply my leadership and operational expertise in a dynamic environment.